Repairs & Operations Coordinator (Housing)
What's involved with this role:
Temporary Repairs & Operations Coordinator (Housing)
Reference no: Bournemouth 5257160Pay Rate: £12.59 per hour PAYE
37 Monday – Friday, 08:30 - 16:30
This opening assignment is for 8 months
City: BOURNEMOUTH
This role will be office based initially, moving to a mixture of office and working from home, following intensive training of 4 - 6 weeks.
The team is responsible for dealing with all customer contacts over the telephone, so an ability to demonstrate excellent communication skills is essential. The role includes managing telephone calls and emails from residents diagnosing the repair required and booking appointments.The candidate will be required to work under pressure and be able to use their own initiative to deal with a variety of challenging and difficult situations. A strong team player who is proactive and effective at delivering the best customer service.
Key Responsibilities:
Answering incoming telephone calls (within 5 rings) from multiple parties stated below in a professional and efficient manner. Being proficient in the use of the Telecoms ICT system.Deliver a consistently positive and courteous service to all repairs and maintenance enquiries. To take ownership of the customers/client’s enquiry or service request, listening actively to ensure all details are accurately captured. Where necessary monitor job through to completion or give technical support to help try and rectify the customers/client’s situation over the phone.
Establishing if there is a need to send a surveyor or a trade operative out and/or give assistance on how to prevent any further damage to the property or household contents. To convey accurate advice to customers/clients on the nature of their repair/enquiry.Ensure the customer/client is aware of actions that will be undertaken and fully aware of any actions the customer will need to undertake.
Raise all repairs and maintenance and facilities management calls on the appropriate ICT package, (Northgate Housing System / Technology Forge or Microsoft Outlook).Offer and schedule a mutually convenient appointment to all customers/clients on first contact on the appropriate ICT package. (Kirona DRS & Kirona Job Manager or Microsoft Outlook) Ensuring that the trade operative is allocated the appropriate time to complete the repair on first visit wherever possible.
Prioritising emergency works and Right-to-Repairs over all other responsive repairs ensuring all Right-to-Repairs are attended to within Government timescale.Issue responsive repairs to trade operatives by phone or through the Mobile Working ICT package Kirona Job Manager in ‘real time’.
Schedule (incoming/outgoing) cyclical repairs and maintenance on Kirona DRS by appointment within an appropriate timescale.
Soft Facilities Management, managing and scheduling meeting room bookings for various sites for all Corporate Clients. Ensuring that all meeting rooms booked for customers/clients on Technology Forge Room Booking System.
Coordinate and monitor trade operatives daily performance and workload, ensuring all trade operatives are working efficiently to maximise productivity for their client. (In-house Team/BBML)
Qualifications:
Relevant academic or professional qualification
Experience:
Proven experience in a coordination or administrative role.
Skills & Abilities:
Exceptional organisational and multitasking skills.Strong communication skills, both verbal and written.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Clients are generally looking for candidates who are local to, or who can commute easily to the place of work. It will help your application if your CV states, in broad terms, where you reside – there is no need for a full address.
Please feel free to apply to us directly via jobs@tclrec.com by quoting the job reference and exact job title.
To help speed up the process of uploading your CV to the client we would ask that you send us your CV in Word format (or equivalent) if possible, not as a PDF.
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms.We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
Due to the number of CVs being sent to us under current market conditions, unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days please assume that you have not been shortlisted on this occasion.We will, however, be very happy to receive future applications from you for other roles.
ALD1
Job Ref: Bournemouth 5257160
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.