Deputy Service Manager

This will include the identification of risks and actions required to mitigate such risks to ensure timely delivery of the objectives Interprets and analyses highly complex data in relation to performance management using Trust software to develop performance management reports Provide and receive highly complex, sensitive or contentious information which may require effective collaboration with others in department, division or trust to enable a positive outcome Identify and undertake business development projects for specific services within the directorate, working across multidisciplinary teams to ensure service delivery and improved productivity is supported by robust business cases and options appraisals Provide teams with information about performance and ensure that such information is clearly understood to develop ownership and commitment to service delivery Maintain adequate controls on expenditure through the implementation of good budgetary practice for designated staff through effective monitoring Supports the clinical teams with day to day operational matters that have not been dealt with elsewhere, to ensure patient flow is maintained Investigate complaints and clinical incidents relating to services, ensuring that they are appropriately managed and necessary action taken, including changes in working practices implemented, where required Attend appropriate meetings ensuring the views of the department are conveyed and actions are implemented.

Work closely with other managers to introduce new processes and improvements within the department, division and across the Trust Develops own work plan in line with directorate, divisional and Trust objectives Demonstrates the agreed set of values and accountable for own attitude and behaviour Financial Management & Business Planning Responsible and accountable for, the management of designated budgets for services within SACT Be an authorised signatory for payments where appropriate Undertakes day to day budget management duties, including monitoring spend against designated budgets Assists leadership team in the negotiation of annual service level agreements/contracts as required, ensuring they meet the needs of the directorate Develops and monitors schemes and action plans to implement cash-releasing efficiency objectives.

Ensures that teams work to achieve organisational effectiveness and deliver services within available resources Uses and analyses financial information systems to ensure robust financial monitoring and budgetary performance, analyses complex financial queries or discrepancies in budget Human Resource Management Line management and support of staff within immediate areas of responsibility Responsible for the effective attendance, performance and appropriate conduct of staff in areas of responsibility.

Takes action under Trust personnel policies (e.g. grievance, disciplinary, capability, attendance management) where necessary. Undertakes formal investigations and presents to panels To lead, supervise and manage staff to ensure that work is done effectively, efficiently and on time Provides appraisal/performance review for line managed staff resulting in clearly understood objectives and personal development plans that reflects both the needs of the Trust and the longer term goals of staff.

Handle any concerns of supervised staff relating to both personal and departmental matters and aim to find solutions Ensures that grievances and whistle blowing are treated appropriately and within Trust policies Manage the administration processes for the recruitment and selection of staff (including setting up the interviews & completing the necessary paperwork for the eventual appointments) and induction process Identify staffing needs necessary to support new and increasing workload of the directorate Regularly assess existing posts within the department, make changes when necessary to assure levels of service and implement more efficient ways of working Strategic planning, service development and improvement Supporting the Service manager to interpret, develop and implement broad policies and NHS guidance at both directorate and divisional level, when required Ensures that developments and improvements are across entire patient pathway and are in line with directorate, divisional and Trust objectives Manages improvement in patient and carer experience and the efficiency with which services operate by using service redesign techniques such as process mapping, demand and capacity analysis and statistics process control whilst simultaneously embedding the use of these tools within directorate/service Ensures patients and relatives have a central role in the development and monitoring of service development projects for which the post holder is responsible Uses and interprets research and audit findings to aid the development of new guidelines and protocols which support service improvements Ensures regular progress reports, data sources and project reports are produced and submitted to Head of SACT and presented to project boards/NHSE where appropriate Plays a key role in service planning and development for the SACT business, administration, and performance Information Management Assisting the SACT Service Manager, Head of SACT and Divisional Management with information to support reporting requirements, such as cancer targets/ activity To support, where necessary, preparations for external reviews and quality assurance programmes Co-ordinating responses to consultation documents and special initiatives Liaise with the Information and Data Quality Team regarding patient waiting times and investigate and resolve any potential waiting time breaches.

Communication Maintains a range of highly developed effective communication and working relationships. Communicates at the highest level, with respect to highly sensitive and highly contentious information regarding service improvement and development Negotiates, influences, persuades and reconciles conflicting views in a challenging and sometimes hostile environment in a manner that ensures credibility and fosters effective and lasting relationships with colleagues, staff, users and other stakeholders.

Employs motivational skills to encourage collaborative working to improve services and performance. Equality and Diversity To recognise the importance of peoples rights and interpret them in a way that is consistent with Trust procedures, policies and legislation To challenge behaviour that infringes the rights of others To identify and take action where necessary to address discrimination and oppression Health & Safety Monitor and maintain health, safety and security of self and others in own work area Identify and assess potential risks in work activities and help others in how to manage these risks appropriately Act as a role model and work within legislation and Trust procedures on risk management Take immediate and appropriate action including supporting others to manage risks in relation to adverse incident reporting via hospital incident reporting system Identify training needs in health and safety whilst identifying appropriate resources Additional Requirements In the absence of SACT Service Manager, attend meetings, deputising as required, ensuring divisional views are conveyed on appropriate matters, such as clinical governance, risk management meetings and ensure issues are brought back to the directorate and division for further discussion.

This job description is not intended to be exhaustive but reflects the main responsibilities of the post holder. Other duties may be required from time to time, which are commensurate with the grade of the post. This job description is subject to regular review and appropriate modification.