Clinical Healthcare Support Worker (Experienced & New to Care) Lincoln
We recognise that outstanding care can only be delivered through our people. We want to attract people who can help us deliver our vision. We want in return to help people achieve what they wish in their careers in the NHS at ULTH.
We are always keen to welcome highly skilled, committed and compassionate individuals to our hospitals – people who put patients at the heart of everything they do and are ready to help us achieve our vision.
Our values guide everything we do. They are:
- Patient-centred – Putting patients at the heart of everything we do, listening and responding to their needs and wishes.
- Safety – Following ULTH and professional guidelines. Speaking up to make sure patients and staff are safe from harm.
- Excellence – Striving to be the best that we can be. Innovating and learning from others.
- Compassion – Caring for patients and their loved ones in ways we would want for our friends and family.
- Respect – Behaving and using language that demonstrates respect and courtesy to others. Zero tolerance to bullying, inequality, prejudice and discrimination.
If you believe in them too, then you are ready to join the ULTH team.
We’ve taken great pride in building working environments where staff always feel valued, cared for and part of a team. Without doubt this is a challenging yet very rewarding job that is at the centre of health and care in Lincolnshire - making a positive difference to our patients.
Our Trust is situated in the beautiful county of Lincolnshire and is one of the biggest acute hospital trusts in England, serving a population of more than 700,000 people. We provide acute and specialist services to people in Lincolnshire and neighbouring counties.We have an annual income of £710 million (22/23) and we employ nearly 8,600 people.
Our Board have recently agreed a new vision statement – “Outstanding Care Personally Delivered” – stating their ambition for our Trust to be among the best.
We also have a five year Integrated Improvement Plan setting out how we will achieve our strategic objectives, for patients, services, people and partners, the last recognising that our future success depends on our ability to ensure the Lincolnshire healthcare system is successful in achieving its ambition to help people live healthier lives and provide care closer to where people live.
Our latest CQC report increased our ratings for being effective and well-led from ‘Requires Improvement’ to ‘Good’. Our rating for caring remained as ‘Good’.
This is in recognition of the huge amount of work that our amazing staff have done to improve the quality of care for our patients in recent years.
We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated.
So, what is in it for you?- Flexible working: Depending on the needs of your role, we will consider requests for flexible and/or part-time working for whatever reason you should need it. We recognise flexible working will not look the same for everyone, because it depends on the nature of the role and the needs of the individual.
Types of flexibility could include:
- Part-time - less than 37.5 hours per week.
- Off-site/remote working - working from home or other sites for part or all the week.
- Compressed hours – usually full-time hours but over fewer days or shifts.
- Staggered hours – having different start and finish times.
- Set shift patterns – to allow for predictability
- NHS Pension: A generous and flexible pension scheme with contributions from us as your employer fully protected against inflation and guaranteed by the government
- Annual Leave: Starting at 27 days a year, rising to 33 days after 10 years plus eight bank holidays (for staff covered by Agenda for Change) For Medical Workforce positions (Consultant and Specialty Doctor), the full-time entitlement commences from 32 days per annum. For all other Medical Workforce positions, the full-time entitlement commences from 27 days per annum.
- Bank working: The chance to work extra hours at enhanced rates and we will pay you weekly too, ideal if your income needs a quick boost.
- Family & Childcare: Including on-site nurseries at Lincoln County Hospital and Pilgrim Hospital Boston, maternity, paternity, adoption & shared parental leave following a set period of employment.
- Health & Wellbeing: including counselling, mental health first aid, physiotherapy, eye tests.
- Learning & Development including Lincolnshire Talent Academy, leadership training, medical education, clinical education, Lincolnshire clinical research
- Financial support and benefits including Cycle2Work, car lease scheme, home electronics. Free on-site parking and free tea and coffee and the ability to save and borrow through your salary.
- Rewards & Recognition including staff awards, long service awards, retirement awards, examples of excellence and staff lottery.
Discover a range of rewarding health and social care careers in a county that’s friendly, fascinating, affordable and brimming with everything you need to live a happy life. Visit beinlincolnshire.com to find out more.
Job overview
Full-time Clinical Healthcare Support Workers - Experienced and New to care Opportunities
We are currently recruiting for both experienced Clinical Healthcare Support Workers and also those without any previous experience across our hospital sites.
Please be advised that these are full-time posts, commencing in both August and October 2025. Successful applicants will be required to work the full range of shifts which will include days, long-days, nights and weekends on a rota basis. Part-time opportunities are not available through this vacancy, and will be advertised separately.
Unfortunately we are unable to offer Sponsorship for this post. For details of which visas can be permitted, please review the attached Information Pack.
Our Healthcare Support Workers deliver a key role that’s at the very heart of healthcare, and can be found across a variety of settings, from hospital clinics, to our wards and outreach services.
What ever your background story, if you're aged 18 years or over and have a passion for caring and supporting others, we want to hear from you.
It’s a hands-on-role, but also one of the most rewarding. Your day-to-day will vary depending on which part of the NHS you’re working in.
Start date - August and October start dates (exact dates to be confirmed).
Main duties of the job
New to Care - Healthcare Support Workers Band 2
For entrants without any previous experience, we offer a Band 2 Healthcare Support Worker post. These individuals will provide personal care to our patients, supporting patients with aspects such as toileting, bathing, dressing and meals. Full training and support will be provided to all individuals via our Healthcare Support Worker Apprenticeship development programme.
Successful applicants are required to evidence their right to work in the UK, and provide evidence of continuous UK residency for a minimum of three years to fulfil the national apprenticeship programme requirements.
For those with existing experience, we have opportunities for Band 3 Clinical Healthcare Support Workers, whose role will be to undertake a range of delegated clinical care duties, recording patient observations and progressing patients treatment plans within guidelines set.Clinical duties may include taking blood pressure, blood glucose monitoring, routine observations, wound observations and simple wound dressings, removal of peripheral cannulas and catheters.
Our Band 3 Clinical Healthcare Support Workers work without the need for direct supervision. Ongoing training and development will however be provided to ensure the enhanced clinical competencies have been achieved relevant to the ward/area of specialty.
Working for our organisation
Lincoln Hospital is a thriving university city and with the opening of the medical school, it provides all major specialties and a 24-hour major accident and emergency service.
United Lincolnshire Hospitals NHS Trust has been granted teaching hospital status, after demonstrating evidence to significant teaching commitment. From now on it will be known as United Lincolnshire Teaching Hospitals NHS Trust.
Pilgrim Hospital is situated in beautiful countryside and serves the communities in the South Lincolnshire area. It provides all major specialties and a 24-hour major accident and emergency service.
Grantham and District Hospital serves the communities of Grantham and the local area. It provides ambulatory paediatric and accident and emergency services.
Lincolnshire Community Health Services NHS Trust (LCHS) and United Lincolnshire Hospitals NHS Trust (ULHT) have come together in a Group arrangement, with the goal of improving the care provided to patients across the county.
This will not constitute a formal merger of the two organisations, but will bring the Trusts together under a single Board and Executive Leadership Team, with the goal of improving the care that is provided to patients both in the community and in hospitals across Lincolnshire.Both Trusts will retain their separate statutory names and legal obligations.
The Group will be known as Lincolnshire Community and Hospitals NHS Group (LCHG).
Detailed job description and main responsibilities
Simplified Application Process
We understand that the size of the NHS can sometimes make it difficult to navigate, especially with the different areas and various specialities! So, we’ve come together to simplify the process.
Acting centrally on behalf of our wards and departments, we will provide the details through a single advert, enabling individuals to apply once whilst being considered for the various opportunities available.
Applicants suitability for a new to care Band 2 position or an experienced Band 3 position will be considered based upon their previous experience outlined within their application. Successful applicants will then be further assessed at interview to determine which level of role would be most suitable.
Candidates invited for interview will be given the opportunity to highlight their preference of location and/or speciality, should they wish.
Age Criteria
Please be advised that our current opportunities are only available to individuals over the age of 18.
Right to Work / Visa
Unfortunately, neither of these posts are eligible for sponsorship, and therefore all applicants must have the right to reside and work in the UK.
For a full list of permitted visa's that can be considered as part of an application, please review the attached Information Pack.
Person specification
Qualifications
Essential criteria- Literacy and numeracy qualifications equivalent to Functional Skills level 1 or above (e.g. GCSE grade E or above)
- Relevant experience (including personal, voluntary and/or study) or NVQ/QCF Level 2 in Care or equivalent qualification
- Literacy and numeracy qualification equivalent to Functional Skills level 2 (e.g. GCSE grade C or above)
- Completed apprenticeship in relevant field of practice
- Successful completion of the Care Certificate
- ECDL qualification or equivalent
Experience
Essential criteria- Experience of working in a customer focused environment
- Experience of using computer systems for data entry and retrieval
- Previous experience of working in a health / care setting (including study experience)
Evidence of particular - Knowledge - Skills - Aptitudes
Essential criteria- Understanding the role of the Health Care Support Worker
- Ability to manage time effectively
- Ability to work effectively on an individual basis and as part of a multi-disciplinary team
- Ability to work in a demanding and busy environment
- Good customer care skills
- Good written and verbal communication skills
- Ability to forge effective working relationships with both patients, their relatives and colleagues
- Knowledge of confidentiality, infection prevention and dignity in care within the workplace
- Ability to prioritise and manage daily workload
- Ability to evidence/demonstrate key values and behaviours in line with both the Trust framework: ➢ Patient Centred ➢ Safety ➢ Compassion ➢ Respect and ➢ Excellence
- Working knowledge of Health and Safety, Infection Prevention and Manual Handling
Specific Requirements
Essential criteria- Flexible in approach to work – must be able to undertake shift work where required
- Ability to use own initiative
- Committed to on-going personal development
- Willing to undertake further education, training and development relevant to the post.
We will continue to promote equality and challenge discrimination in all service provision, recognising and meeting the needs of the diverse communities we serve. We will strive to provide an environment in which people want to work and to be a model employer leading in good employment practice.
We are a People Promise exemplar site, for more information on the NHS People Promise - NHS England » Our NHS People Promise
As a responsible employer ULTH would encourage staff wishing to join the Trust to take up the COVID vaccination as this continues to remain the best line of defence against COVID19
Please note that we do not accept CVs.
Due to the high volume of applications we receive, ULTH reserves the right to close this advert prior to the closing date.
No DBS fees to pay: Successful candidates will have DBS applications applied for & paid by ULTH where applicable. There is no requirement to reimburse ULTH for this cost.
We welcome applications from the UK Armed Forces Community. On the application form please tick “Member of the Armed Forces Community” if the below applies to you.
You are:
- A Service Leaver
- A Veteran
- A Military Reserve
- A Cadet Force Adult Volunteer
- Partner/Spouse of those Serving NB: partners/spouses are only eligible whilst their partner is serving in the Armed Forces