Therapies Administrator
Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. We also offer a number of family-friendly benefits, including work-life balance policies.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Please be advised that there is a temporary top up for Bands 2 and 3 to reflect the incorporation of the top up to the living wage of £12.60 per hour - £24,638 per annum.
This temporary top up will be in place until the annual pay uplift for 2025/26 is confirmed
Job overview
THIS POST IS FIXED TERM/SECONDMENT FOR 10 MONTHS DUE TO FUNDING UNTIL 31.3.26.
IF YOU ARE INTERESTED IN APPLYING FOR THE SECONDMENT POSITION, YOU MUST OBTAIN PERMISSION FROM YOUR CURRENT LINE MANAGER PRIOR TO APPLYING FOR THIS POST.
An exciting opportunity has arisen to provide therapy administrator support to our North Wales Adult Weight Management Service based in St Asaph.
To provide an accurate and prompt administrative function to facilitate the delivery of an efficient and effective appointment booking service. To provide comprehensive booking support for Therapy services, demonstrating a courteous, professional and sensitive manner at all times.
Main duties of the job
To provide an accurate and prompt administrative function to facilitate the delivery of an efficient and effective appointment booking service. To provide comprehensive booking support for Therapy services, demonstrating a courteous, professional and sensitive manner at all times.
To be part of a cohesive and integrated admin function of the service. By the nature of the duties, the post-holder will be required to maintain strict confidentiality and will be expected to deal with patients, carers, relatives, medical staff and other service users, using the telephone and in writing, with courtesy and discretion at all times.
The post holder will also be required to be part of the wider team and assist with the general administrative support to the Weight Management service (to include reception duties and booking patient appointments) as required.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Working for our organisation
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales .Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Qualifications and/or Knowledge
Essential criteria- Good general education.
- Typing OCR/RSA Stage II or equivalent qualification/experience
- ECDL
- NVQ Level 2 in relevant Administration or Customer Services
Experience
Essential criteria- Admin experience in customer/patient service role
- Experience of working within the NHS (healthcare environment)
- Experience within busy office environment
Aptitude and Abilities
Essential criteria- Ability to prioritise workload
- Excellent communication skills.
- Excellent organisational skills
- To function efficiently under pressure and to meet deadlines.
- Good knowledge of IT and Windows applications
- Knowledge of Patient Administration system/ ORACLE
- Ability to speak Welsh
Values
Essential criteria- Approachable and professional in dealing with people and able to deal with difficult/emotional situations
- Ability to work alone or as a member of a team.
- A flexible attitude toward duties and responsibilities
If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.