[ref. k08500418] Membership and Operations Manager - London

Membership and Operations Manager

London

About the Organisation

Our client is an iconic venue in London. They’ve opened up space for creativity to empower people and communities - day in, night out. They’re on a mission to raise the creative potential of the UK, so they give young people and artists the space to experiment, develop skills, and be part of incredible moments that go down in history.

They are now looking for a Membership and Operations Manager to join their team on a full-time, permanent basis, working 35 hours per week.

• Salary of £38,480 per annum
• 25 days’ holiday per year plus bank holidays
• Pension scheme
• Cycle to Work and Tech Scheme
• Season ticket loan
• Employee Assistance Programme (EAP)
• Health Cash Plan
• Group Life Assurance
• National Arts Pass
• Staff discount at our client’s bar and café
• Complimentary staff tickets

This is an exciting opportunity for community-focused leader with experience managing a coworking space or workspace to join our client’s iconic organisation.

You’ll have the chance to shape and develop a vibrant workspace community, fostering collaboration and growth for young talent and empowering the next generation of creative professionals.

So, if you want to contribute to their mission of raising the creative potential of the UK through innovation and collaboration, then apply today!

The Role

As the Membership and Operations Manager, you will be responsible for managing the daily operations of our client’s workspace for entrepreneurs and freelancers in the creative industries.

Ensuring a safe and welcoming environment for their creative community, you will oversee member engagement, retention and programme delivery.

You will play a key role in fostering collaboration among members and managing the operational aspects of the workspace, including health and safety compliance, room bookings and customer service.

Leading the management of memberships, you will oversee the recruitment and retention of members, drive new memberships and support the delivery of events and workshops in collaboration with the Freelance & Entrepreneurship Programme Manager.

Additionally, you will:

• Manage the member induction process and CRM system
• Gather feedback and data to evaluate member experiences
• Build an alumni network to maintain connections with past members
• Manage the workspace budget, report monthly revenue and handle member payments
• Line manage Workspace Co-ordinators and schedule their work rota
• Collaborate on developing the growth strategy for the workspace and identify external opportunities for member development

About You

To be considered as a Membership and Operations Manager, you will need:

• Experience managing a coworking space and/or workspace and engaging and building communities
• Experience managing CRM software or management systems for coworking spaces
• Experience planning, delivering and facilitating events and workshops
• Knowledge and understanding of the creative industries and the roles within it
• The ability to monitor expenditure, keep budgets and provide budgetary information
• Excellent people management and communication skills

Please note, this role will involve working some unsocial hours including some evening and weekend work.

Interviews: Wednesday 20th November 2024

Other organisations may call this role Coworking Manager, Operations Manager, Service Manager, Studio Manager, Centre Manager, Business Centre Manager, or Member Experience Manager.

Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re looking for an engaging and rewarding role as a Membership and Operations Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.