[ref. b47766401] 1st Line Support Analyst

Job Title - IT Service Desk Analyst

Location – Hoddesdon, EN11 0DR

Salary - up to £28,000

Contract – Permanent

Working pattern - Full Time 37.5 hours - Monday to Friday

You will also provide an on-site service to our other teams based across the Southern region, therefore you will ideally be able to drive and have access to a vehicle with the willingness to travel regularly.

• Based on site, you will proactively support RMG’s colleagues with resolving all IT support issues, requests and guidance within defined SLA’s
• Utilising your strong people skills, you will take full ownership for incident and service requests, communicating clearly with internal customers remaining calm and patient at all times.
• Keeping accurate and up to date records of the service requests and changes to the asset database.
• Working using your own initiative and continuously improve service levels and develop IT processes.

What skills and experience will you have?

• Excellent communication skills with a strong customer focused, ‘happy to help’ mindset.
• 1st linesupport experience which should include MS Office
• Working knowledge of building and installing IT equipment.
• Microsoft Active Directory, Exchange, Citrix and Microsoft 365 administration skills
• Ability to work under pressure and to tight deadlines.

• ITIL qualification (however training can be provided for the right candidate)
• Working knowledge and administration of Microsoft Azure, Microsoft Exchange, Active Directory, Citrix and remote support tools.
• Full UK Driving Licence and access to a vehicle

Previous IT Field Service experience would be advantageous. Although candidates who are familiar with IT Service Desk processes and keen to grow and develop in this type of role are welcome to apply.

What do we offer?

• A 37.5 hour working week and a competitive salary
• 25 days holiday plus all Bank Holidays plus never work your Birthday
• Potential to be rewarded with 2 additional days annual leave plus 2 additional paid volunteer days per year
• Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges – plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services
• Sponsorship for study and professional qualifications (up to 4 study days)
• Pension scheme (matched up to 7%) and Life assurance (4 x annual salary)
• As part of Places for People Group (RMG’s parent company), you will have access to Our Place Rewards, where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on on-line purchases and take advantage of many exclusive offers!