Operational Support Officer New
Join Our Client as a Full-Time Temporary Operational Support Officer in Preston!
Are you organised, customer-focused, and ready to support the justice system? Our client, a reputable organisation within HMCTS, is hiring for a dedicated Operational Support Officer to join their team in Preston. This is a full-time, temporary role initially for three months, with the possibility of extension, offering a great opportunity to contribute to vital public services.
What you'll be doing:- Handling all administrative tasks to prepare for, facilitate, and conclude hearings.
- Providing support and guidance to users and stakeholders via face-to-face, telephone, and written communication, including those with complex needs.
- Using HMCTS service scripts and knowledge articles to direct users to relevant services and information.
- Supporting complaint procedures, assisting users through the process, and updating systems as needed.
- Identifying risks related to HMCTS buildings and informing the Senior Person on Site.
- Processing case files with accuracy, ensuring secure data management and compliance.
- Managing jury service tasks such as selection, deferrals, and attendance tracking, including expense processing.
- Assisting with listing and scheduling to optimise judicial time and respond to urgent matters.
- Providing judicial support, including diary management and administrative assistance.
- Supporting enforcement activities like financial assessments and fine collection.
- Contributing to health and safety operations, including safety checks and issue logging.
- Strong organisational skills and attention to detail.
- Excellent communication skills, with a friendly and professional approach.
- Ability to handle sensitive information securely and in compliance with protocols.
- Experience in administrative or customer service roles is desirable.
- Knowledge of court or legal processes is a plus.
- Proficiency in using standard operating procedures and data management systems.
- Location: Preston
- Working hours: 37 hours per week, Monday to Friday
- Pay rate: £12.86 per hour, increasing to £13.25 after 12 weeks
- Contract: 3 months with potential extension
If you're looking to make a difference in a dynamic environment and support the justice system, we encourage you to apply today!
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in.We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.