Customer Service Advisor (Social Housing, Repairs)
Hays Specialist Recruitment Basildon
Your new company
My client provides integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities they serve. Their services include responsive repairs, void refurbishments, compliance services and planned maintenance works.
Your new role
They are currently looking for two Customer Service Advisors to join their Basildon contract. You'll be responsible for liaising with clients, subcontractors, suppliers and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure their contractual Service Level Agreements are met, and no false promises are given.
You'll liaise with supervisory teams and the regional buyers to ensure materials / equipment is ready for use at the agreed appointment times.Using their MSi system, you'll actively schedule available operatives and subcontractors for jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers' confidence.
What you'll need to succeed
Candidates will have good working knowledge of Microsoft Office, with strong administration, organisational and communication skills, both written and verbal. With excellent customer service skills, you'll have previous experience within the repair and maintenance sector, or a trade-based background, with good problem-solving skills.
What you'll get in return
My client provides integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities they serve. Their services include responsive repairs, void refurbishments, compliance services and planned maintenance works.
Your new role
They are currently looking for two Customer Service Advisors to join their Basildon contract. You'll be responsible for liaising with clients, subcontractors, suppliers and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure their contractual Service Level Agreements are met, and no false promises are given.
You'll liaise with supervisory teams and the regional buyers to ensure materials / equipment is ready for use at the agreed appointment times.Using their MSi system, you'll actively schedule available operatives and subcontractors for jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers' confidence.
What you'll need to succeed
Candidates will have good working knowledge of Microsoft Office, with strong administration, organisational and communication skills, both written and verbal. With excellent customer service skills, you'll have previous experience within the repair and maintenance sector, or a trade-based background, with good problem-solving skills.
What you'll get in return
- Profit Share Discretionary Annual Bonus Scheme
- 26 Days Holiday & Bank Hols
- Enhanced Pension Plan
- Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
- Life Assurance & Accident Cover
- Share Save
- Enhanced Maternity & Paternity Pay
- Work Perks Discounts & Vouchers
- Buy & Sell Holiday
- Flexible Working & Flexible Bank Holidays
- Cycle to Work
- Volunteering (2 days paid)
- Learning & Development Opportunities
- Extensive Wellbeing Support, including EAP
- Loyalty & Values Awards
- Funded Professional Subscription
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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