Customer Service Assistant (Building Maintenance)

IR35 STATUS: Inside

Job Purpose:

Provide technical and administrative support for Operational Services within Highway Operations and Street Scene & the DSO. Responsibilities include managing enquiries, regarding invoices, income, and ensuring adherence to established procedures.

• As the primary point of contact for our DSO support and Building Maintenance call groups, you will engage directly with tenants and the housing department to schedule appointments or redirect calls to the appropriate service areas. You will also work closely with the building maintenance supervision teams to ensure seamless collaboration and efficient service delivery
• Schedule appointments for contract supervisors and collaborate closely with the building maintenance supervision teams
• Perform technical, administrative, and financial support tasks.
• Utilize IT systems like ROCC, Confirm, and Integra for data entry and reporting.
• Manage routine correspondence and enquiries.
• Generate enforcement letters and notices.
• Assist with the processing of abandoned vehicles and maintain related statistics.
• Support income recovery queries for Highways Operations and the DSO.
• Handle calls from housing tenants and manage enquiries from the housing department.
• Schedule appointments for operational tradespeople and collaborate closely with the building maintenance supervision teams.
• Provide additional support for various tasks within the Operational Support Teams, including DSO, finance, and administration, as required by the DSO Support Supervisor and service managers within HOSS.

• Proficient in designing spreadsheets, maintaining records, and using Microsoft applications.
• Excellent customer service skills and a strong telephone manner, with the capability to handle difficult situations effectively
• A strong background in customer service or similar, particularly in engaging with members of the public through public-facing or telephone interactions.
• Skilled in producing accurate work and generating management reports.
• Excellent customer service skills and a great telephone manner.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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