Receptionist
Job Summary: Receive and assist patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Job Responsibilities: Administration To have a thorough knowledge of all Practice procedures.To work in accordance of written protocols,Scanning of letters and relevant correspondence into medical records using Docman.
Email and photocopy as requested by clinicians or other members of Practice or wider Team. Patient notes and correspondence: Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to.Ensure correspondence, reports, results etc are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.Ensure records are kept in good repair with all necessary information on the outside cover clearly visible.
Induction and training of all new staff to agreed standards. Maintenance of Immunisation register Maintenance of Cervical Cytology system Maintenance of Child Screening system. Maintain Practice morbidity register. Ensure that all new patients are registered onto the computer system promptly and accurately.Monitoring patient call and recall systems. Extraction of necessary data from clinical correspondence and input into Electronic Patient Record. To ensure the efficient running of the Practice computer system, carrying out searches, audits and recalls as required by the doctors, nurses and manager.
Report faults to software supplier and track progress. Daily administration of system backups and electronic links to the Pathology Laboratory and local Health bodies. Set up and run clinical searches. Note summarising and sorting patient records and letters in preparation for summarising.
Reviewing medical records and producing an accurate summary of the patient's medical history.