Customer Service Advisor

Overview:

It’s a great time to join Screwfix. Thanks to the hard work of our team and record-breaking sales, we’re proud to be one of the fastest-growing retailers in the UK. And we want to pass that growth onto you.

We are looking for confident, motivated and people focused Customer Service Advisors to join our professional team of Customer Service experts on a permanent full time & part-time basis. We are currently offering 30 and 37.5 hour a week contracts. The shift patterns we have avaialble are:

• Sunday with availability required Saturday and Sunday 7am
• 6pm and then Wednesday
• Friday you will be able to choose your preferred shift pattern between 7am and 7pm.

• Wednesday with availability required Saturday and Sunday 7am
• 6pm and then Monday
• Wednesday you will be able to choose your preferred shift pattern between 7am and 7pm.

Monday - Friday availability required is 12:00 - 21:00

Our customers and community mean everything to us here at Screwfix and our Contact Centre enable our customers and our stores to deliver a world class customer experience!

Responsibilities:

Key Responsibilities:

• You’ll respond to customer service enquiries through both voice and non-voice contacts into the Customer Service Team.
• Exceeding customer expectations and delivering the best experience possible.
• You’ll take accountability of making key customer service decisions to resolve issues.
• Take ownership, balancing both the customer and business needs.
• Through coaching our customers you’ll help them to understand how best to shop with us, including online and via our new Screwfix app.
• Delivering against Key Performance Indicators.
• Maximising relevant sales opportunities.
• Providing accurate and valuable customer insight to drive continuous improvement for customer and colleague processes.

Qualifications:

• Proven capability to deliver the highest levels of customer service, highly articulate and empathetic with good problem-solving methodology.
• A passion for delivering exceptional customer service and going above and beyonf to ensure the best possible customer experience.
• A confident yet balanced decision maker for customer service scenarios.
• A team player who is able to work effectively as a collective to create a fantastic team environment and work culture.
• Previous experience of working in a customer service environment is essential, in a Contact Centre environment would be desirable.
• Competent user of all Microsoft Office applications.

• 28 days’ holiday, increasing with each years’ service
• Award winning pension scheme – up to 14% Kingfisher contribution
• 20% discount with Screwfix and B&Q
• Discounted healthcare and life cover
• Company share save scheme
• Recognition & Loyalty rewards
• In-house training and development and clear development path
• Ongoing and structured training and development to drive your career progression!

Follow us and find out more about #LifeAtScrewfix on LinkedIn, Instagram & Twitter!

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.

If you require any additional support or adjustments to help you make an application, please contact us at careers@screwfix.com