Associate Director of Operations
Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.
At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.
Nearly 3,800 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 1,400+ staff provide non-clinical support, including cleaning, catering, delivering supplies, ward administration, information technology, human resources and financial services.
We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience.
We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together?If so, we’d love you to join us!
We will consider flexible working arrangements for our roles, please indicate in your application if this is something you require
JOB DESCRIPTION/PERSON SPECIFICATION
Please read the job description/person specification carefully and ensure your application reflects the knowledge, skills and experience needed.
YOUR APPLICATIONIt is important that you complete a formal application form as CV’s alone will not be accepted.
We can provide all our job application materials in alternative formats so that these are accessible to everyone. Should you require any documents within this job pack in an alternative format, please do not hesitate to contact us at [email protected].
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Please note, NSFT uses tools to screen any applications generated by Artificial Intelligence (AI).
Job overview
Our Future Leadership Structure will see our clinical teams working more closely with partners at place level alongside strengthening clinical and professional leadership. We are also developing a clinical transformation programme alongside our partners to enhance the clinical outcomes our service users experience as well as continuing to improve experience of care.
The role will work across all 5 localities within NSFT with a focus on the Crisis pathway working alongside existing substantive Locality Based Associate Directors of Operations and with the leads from the Trust Transformation Team to help deliver a high quality consistent clinical operating model of care across the organisation.The successful candidate will be expected to help facilitate operational changes that have an immediate impact on patient care.
Main duties of the job
The Associate Director of Operation will work closely with the Associate Director of Nursing to ensure that high quality care is delivered within the Locality services and providing professional leadership to operational colleagues across the locality.
You will promote a culture of learning and openness and ensure clinical staff have the knowledge, capability, systems and support to deliver evidence based care and embed lessons learned in practice for the improvement of patient experience.
Working for our organisation
We are looking to appoint an individual who have a passion for our work and a track record of achievement in influencing colleagues and partners to deliver high quality care. We are seeking an inspirational and compassionate leader who will develop their teams to provide outstanding care.
If you have a reputation for leadership, people development, quality and improvement alongside a passion for improving outcomes with a focus on equity and inclusion to ensure that mental health provision has parity across our partners, then please do consider applying for this role.
We are determined to create a safer, kinder and better organisation.
Detailed job description and main responsibilities
As part of the select process you will be asked to undertake psychometric testing, details of this will be shared with you in advance of the interview.
Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!
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Person specification
Qualifications
Essential criteria- Degree level education supplemented by postgraduate study and management or clinical experience to master’s degree level or equivalent.
- Other professional qualifications relevant to the role
Experience
Essential criteria- Successful recent achievement record within a large, complex, NHS environment
- Successful recent experience of leading and managing transformational change, and service redesign, including staff consultation and engagement
- Able to demonstrate an understanding and experience of motivating people and transforming services
- Engaging with appropriate stakeholders to shape delivery of healthcare services
Skills
Essential criteria- Strong and credible leadership skills
- Ability to use influencing and negotiating skills, including in situations of controversy and conflict
- IT skills – significant proficiency in use of MS Office suite and other IT systems.
- Demonstrable knowledge of NHS information systems, data sources and benchmarking resources
Knowledge
Essential criteria- Well-developed understanding of health service issues
- Good understanding of current emerging health issues, commissioning systems and performance standards
EQUAL OPPORTUNITIES Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief.
As a part of the Disability Confident Employer Guaranteed Interview Scheme we interview all disabled applicants who meet the essential criteria for the job vacancy (outlined in the Person Specification).. We encourage you to indicate your eligibility through TRAC jobs when applying.
DISCLOSURE AND BARRING SERVICE CHECK (formerly CRB)
FOR POSTS WITH DIRECT SERVICE USER CONTACT - Please be advised that due to recent changes in the DBS Service, organisations no longer receive copies of DBS Disclosures – these are sent directly to candidates only. Therefore, it will be your responsibility, if successful, to ensure that this is taken to the appointing officer as soon as you receive it.
Alternatively, if you have subscribed to the update service, we will be able to check your status once we have your authority to do so.
The Trust has now introduced a DBS Update Service which is a contractual requirement. You need to subscribe when you have applied for your DBS clearance and there is a time limit to subscribe of 19 days after receipt of your DBS disclosure. Please ensure that this is completed within the set time scale.
This update service is an annual subscription at a cost of £13 to you. This will enable the Trust to have instant online access to your DBS record, with your consent, and so will remove the need for you to have to apply for this repeat check again.