[ref. r72380620] NHS - Senior Digital Transformation Manager – Clinical Workflow Optimisation
Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services.
Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup.St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital.
Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it.Our community services include health visiting, school nursing and support for families of children with long-term conditions.
Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients.
In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research.
We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit.
Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’.Our adult community services achieved a rating of ‘outstanding’.
The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS.We know this has a positive impact on the care provided to our patients.
We have one of the most ambitious capital investment programmes anywhere in the NHS.
Job overview
Interview date to be confirmed.
The Senior Digital Transformation Manager will lead and deliver a digital transformation programme at Guy’s and St Thomas’ NHS Foundation Trust, focusing on embedding clinical best practices in Epic workflows. This role involves working closely with senior leaders to reduce unwarranted variation in clinical care, aiming for consistent, equitable, effective, and efficient patient care.
For full information refer to the Job Description and Person Specifications document.
Main duties of the job
Key Responsibilities:
- Lead the digital transformation programme across pilot areas.
- Develop and maintain stakeholder relationships with senior leaders.
- Collaborate to develop, test, and implement best practice workflows.
- Oversee programme lifecycle: initiation, delivery, mobilisation, and review.
- Ensure evaluation metrics are in place for impact monitoring, milestone achievement and business development planning.
Skills and Expertise:
- Digital optimisation and transformation.
- Improvement science and business performance systems.
- Project and programme management.
- Evaluation and measurement.
- Design Thinking and patient/public engagement.
Please refer to Job description for full information.
Working for our organisation
CITI at Guy’s and St Thomas’s was founded in 2021 under the Deputy Chief Executive (DCE). The DCE is the Executive Director responsible for leading and implementing the Trust’s strategy for innovation and improvement, which encourages the acceleration of new knowledge and capabilities, learns from best practices globally, and supports our staff to continuously deliver improvements in patient care.CITI co-locates multi-faceted teams to provide the focal point for services, staff and clinical innovators seeking to translate ideas, early-stage products or improvements into clinical practice. The Centre aims both to incubate and deliver innovations and improvement ideas, projects and programmes, working alongside and for its clinical services and for the benefit of patients.
CITI builds on industry best practice in taking innovation from concept to practice, in implementing sustainable change and in supporting staff make local improvements. It aims to foster a culture of innovation and improvement throughout the Trust and acts as the intellectual home of our core change methodologies.
The CITI Delivery team brings together project and programme managers, and experts in the improvement science and other change methodologies. The team is responsible for supporting change programmes across the organisation.
Detailed job description and main responsibilities
Technical subject matter expertise- Provide subject matter expertise (SME) in the following areas;
- Digital optimisation and transformation, including an understanding of risk management and good governance for digital programmes
- Improvement science and business performance systems, particularly applied in Healthcare including Lean and Six Sigma
- Project and programme management (including using agile methodology)
- Evaluation and Measurement
- Design Thinking and Experience-based co design and/or Patient and Public Engagement
- Commercial and contracting
- Lead on the production of collateral, policies and tools in relation to the areas of subject matter expertise which are useable by other members of the Delivery Team and the wider organisation.
- Lead on the development and maintaining of SME community of practice in relation to the areas mentioned above, being the custodian of relevant best practice methodologies and supporting others to use them.
- Develop internal and external networks to support the consistency and quality of work aligned to the SME area(s) and maximise our impact and reputation.
- Lead on identifying, developing and maintaining stakeholder relationships on behalf of the CITI Delivery function with key IT leaders
- Act as a key CITI link to the DT&I Management team and maintain an excellent understanding of the governance and data structures that support the management of operations, improvement and transformation.
- Maintaining a deep expertise in the delivery of technology services in the organisation
- Act as an expert to CITI colleagues in advising on DT&I governance requirements to deliver digital change programmes
- Inform the identification, prioritisation and development of digital improvement and transformation programmes.
- Lead the development and utilisation of a strategy, aims and objectives for CITI digital delivery programmes, including research and development to identify, develop and promote best practice.
- Lead a range of complex projects and programmes related to Trust services, and utilise the transformation and / or improvement science methodology(-ies) as the basis for the management of programmes through their entire lifecycle.
- Carry out analysis to develop business cases for new areas of work and document and present to relevant authorities using prescribed formats.
- Lead other members of the programme team in carrying out rigorous project planning, identifying all activities, setting milestones and identifying activity owners.
- Monitor and track project progress against the programme plan, making adjustments if targets are not met, and providing recommendations for adjusting plans, strategies or programmes to the relevant governance forum.
- Use project management experience and expertise to continuously improve the approach to project management and delivery, using methodologies suitable for digital programmes.
- Use knowledge of change lifecycle to plan for and ensure sustainable change on all CITI programmes (including an element of capability building in the Clinical Groups).
- Establish the appropriate governance structure for the programme, and mobilise relevant senior stakeholders to sponsor, lead the governance and drive the programme.
- Ensure best practices in data management are implemented across all digital programmes
- Manage programme risks and issues, clearly documenting and communicating escalations to senior programme management as required.
- Work with Programme Leads, Programme Managers, IT leadership & Clinical Group Executives to resolve and mitigate challenges.
- Escalate risks as appropriate to other governing bodies and relevant stakeholders across the organisation and externally.
Please refer to Job Description for full information.
Person specification
Education Qualifications
Essential criteria- Educated to masters level in relevant field and/or demonstrable experience at this level
- Highly specialist and expert digital programme management knowledge acquired through a programme-management qualification (such as MSP, PRINCE2, APM) or relevant experience
Experience
Essential criteria- Significant and demonstrable experience of managing digital transformation and improvement programmes in a complex organisation, and in the development and monitoring of output and outcome measures.
- Technical subject matter expertise skills acquired through demonstrable experience in digital transformation and optimisation
- Comprehensive ability to present complex information in a high impact, understandable and concise manner, drawing on different writing styles including reports and presenting plans, procedures and strategies
- Substantial experience of staff leadership and management across programme and / or operational management
Skills/Knowledge/Abilities
Essential criteria- Demonstrable experience to motivate and engage with individuals and teams and to challenge current ways of working and produce innovative solutions and ideas
- Ability to work flexibly in a fast changing environment, prioritise workloads and resource them in response to changing demands and requirements.
- Excellent strategic communication skills (written, oral, presentation, facilitation), networking and negotiation skills with a track record in consistently delivering performance targets and writing complex business cases, policies and change.
- Ability to plan and organise a varied workload effectively to meet deadlines in the short and long term and react to changing demands and work priorities
Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership.
Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy.
As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends.
Flexible working
We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service.We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process.
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