Field Operations Coordinator - Sheffield
Field Operations Coordinator
Location: Sheffield
Are you a highly organized, detail-oriented, and proactive individual?
We're seeking a Field Coordinator to join our dynamic team in Sheffield and keep our field operations running smoothly.
Marston Holdings Limited is a parent company formed of eight brand entities that each specialise in key areas of our overarching business. In a nutshell, we are the UK's largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities, and private sectors through the delivery of market leading integrated technology-enabled solutions from design and implementation to management and recovery.
About the Role:
As a Field Operations Coordinator you will play a vital role in managing field cases, ensuring they are efficiently allocated and progressed according to service level agreements (SLAs). You'll handle pre-allocation checks, communicate with field agents, and keep field diaries up to date, all while ensuring work complies with legal timeframes.
This is the perfect role for someone with an eye for detail who enjoys problem-solving and is comfortable working with spreadsheets and communicating with engineers and internal staff.
Key Responsibilities:
- Communication: Answer and manage calls and emails from field agents, keeping them updated and resolving any queries.
- Pre-Allocation Checks: Ensure all visit requirements are met before cases are allocated.
- Work Allocation: Efficiently allocate cases to field agents and monitor progress to prevent delays.
- SLA & Compliance Monitoring: Make sure all cases adhere to legal and client SLAs and are handled within required timeframes.
- UK Geography: Use your knowledge of UK geography to efficiently manage field case allocations.
- Strong organizational skills and attention to detail.
- Confident communicator-able to speak comfortably with engineers and internal teams over the phone.
- Familiarity with UK geography to assist in case allocations.
- Comfortable using Excel, with the ability to handle data and spreadsheets.
- Experience in a similar role or industry is a plus, but not essential.
- Convenient Office Location: Free parking and excellent public transport links (tram/bus).
- Generous Time Off: 25 days of annual leave, plus bank holidays and a Christmas shutdown.
- Family Support: Enhanced maternity and paternity packages to help support your growing family.
- Health & Wellbeing: Access to a health cash plan for you and your family's healthcare needs.
- Lifestyle Perks: Discounts on high street and online shopping, travel, socializing, and wellbeing.
- Pension Scheme: Secure your financial future with our competitive pension scheme.
Apply now and become an essential part of our team!
New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.
We are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic.We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.