[ref. e90349402] Collections Advisor

About Our Client

Our client are a well established financial services business based in Manchester, they are currently going through a period of growth and are looking for Collections Advisors to join their Collections team. Our client offers great career progression, competitive salary and excellent benefits.

Job Description

Duties of the Collections Advisor will be:

• As a Collections Advisor you'll be supporting customers with queries
• You'll work with customers over the telephone, giving them essential support and dealing with a wide range of disputes and queries.
• Setting up payment plans
• Maximise collections activity
• Problem and query resolution
• Ability to manage and prioritise workload

The Successful Applicant

The successful candidate will have the below skills:

• To understand the customer's requirements, responding with professionalism and effectively; using your organisational skills to handle customer queries quickly and efficiently.
• Ability to work well under pressure.
• Experience in a customer focused role is preferable.
• Excellent verbal and written communication skills.
• Strong IT skills

What's on Offer

Salary £22,000

Great company benefits

Generous holiday allowance

Excellent staff discounts

Hours - Monday - Friday 8am - 7pm - on a rota basis