Band 5 Service User and Carer Involvement Coordinator - South Glos
Job overview
A rare opportunity has arisen for an innovative, confident and highly motivated person who is passionate about improving experience for all South Gloucestershire Service Users and Carers, to join our South Glos Locality Management Team.
In South Glos we have a strong focus on co-production to continually improve services and this post will be integral to further developing and delivering future services ensuring the service user and carer view is driving improvement.
We are seeking a highly skilled and passionate Involvement Coordinator to work within Community and Inpatient Services. In this post you will predominantly liaise and work with Service Users and carers from a diverse range of backgrounds and communities who are currently or have recently been involved with South Glos mental health services.
Main duties of the job
As the Involvement Coordinator, you will have regular contact with managers of South Glos AWP services including Service Managers, Matron, Team and Ward Managers and the Senior Management Team. You will routinely link in with the Trust’s Patient Experience team to ensure learning across the organisation.
You may have personal/lived experience of a mental health condition and have experience of working within both the statutory and voluntary sectors and a commitment to valuing the expertise that each sector brings
Working for our organisation
We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust): a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.
We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.
Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.
At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.
Detailed job description and main responsibilities
The post holder will champion service user and carer involvement in the South Glos locality, across community and inpatient services.
The post holder will have experience of mental health problems and will be able to draw upon this experience in all areas of their role.
The post holder will support the development of service user & carer involvement opportunities and groups for AWP and as part Mental Health.
The post holder’s role includes:
Support & work with individual service users & groups with involvement activities and projects within the locality, within a co-production model.
Liaise & work with a range of service user and carer led networks and groups across the locality.
Support groups and projects & ensure co-production is central.
Work with the inpatient team to ensure service user and carer involvement is embedded in practice.
Work in line with Trust and NHS England strategies for service user involvement, engagement, participation and social inclusion.
Identify service user and carer representatives who are willing to be involved in South Glos Locality projects/groups/meetings and keep details of the service user representatives on a Trust database.
Support the development and delivery of training programmes with a range of service users and carers.
Identify strategies and ways of working that bring forward the views of service users and carers that are traditionally marginalised, and that represent a diverse range of communities.
Advise and work with the locality to develop a plan for service user involvement, this may involve collating information and/or informing the locality.
Work with the locality and their staff to develop best practice in service user involvement and embed this as part of the mainstream practice. This will include delivering service user and carer involvement training to staff, advising and working with staff to measure the outcomes of these initiatives e.g. service user evaluation tools.
Participate in Trust wide groups, initiatives and activities to bring forward service users perspectives; this will include giving presentations.
Link in with other locality Involvement Coordinators and the Trust’s Patient Experience team to ensure consistency around service user and carer involvement across the Trust.
Person specification
Qualifications
Essential criteria- Degree level or professional or vocational qualification (NVQ, HND, RMN, CQSW etc.) in health or social care subject or equivalent level of knowledge
Experience
Essential criteria- Working knowledge of NHS & public sector MH services
- Experience & knowledge of MH service user experiences
- Developed knowledge of voluntary & community support sector
- Experience of partnership working and forming empowering relationships
- Good organisational and coordination skills
- Manage time and competing demands - organised
- Experience of involving service users and carers in projects or organisations
- Experience of chairing, training and facilitating groups and meetings
- Report writing and newsletters or guidelines development
This includes people with a variety of disabilities and neurodivergent conditions (for example autism, ADHD, sensory, physical and learning disabilities).
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service users.
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Please apply to join us, we would love to hear from you. Any personal details you supply to us are kept safe in line with the General Data Protection Regulations.
Adverts normally close for application a few minutes before midnight on the closing date and we will let you know if we are offering you an interview by email via our recruitment system ‘TRAC’. We contact all applicants within 4 weeks after the closing date, so please check your emails regularly once you have submitted your application; you are welcome to contact us, via the TRAC system, if you have any queries about your application.
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