Warehouse Team Leader

Salary - £26 - 30k DOE

Our client, a leader in their field, is an American company undergoing a five-year expansion plan throughout the EMEA region. Their multi-channel Distribution Centre in Northamptonshire supports this growth by ensuring efficient and effective order processing across their e-Commerce and B2B platforms.

You will also be a key player in maintaining operational efficiency and site security while fostering a positive and collaborative work environment.

• Drive quality, efficiency and productivity throughout the DC Team. leading by example, identifying areas of positive change, cost reduction opportunities and continuously finding solution for removing waste in the operation.
• Lead daily operations in across all DC functions including, inbound, storage, replenishment, picking, packing and customer added value for both eCommerce and B2B channels.
• Conduct start, middle, and end-of-day briefings with operatives, setting clear expectations and deliverables, and review performance results.
• Collaborate with the Distribution Centre Controller to plan resources based on customer demand and ensure efficient allocation.

• Foster a strong team culture that aligns with the company’s values and promotes outstanding customer experiences.
• Support the growth and development of team members, ensuring equal opportunities for all.
• Provide regular feedback and coaching to staff to drive continuous improvement and high performance.

• Implement changes to improve processes, reduce errors, and increase efficiency in the Distribution Centre.
• Oversee QA/QC processes, validating product quality and addressing issues promptly.
• Lead initiatives to ensure 100% inventory accuracy and effective stock control.

• Maintain a secure working environment by following site security protocols and managing opening and closing duties.
• Ensure compliance with health and safety standards, housekeeping, and internal and external communication protocols.
• Take immediate action to resolve site issues and report incidents to the Distribution Centre Controller or General Manager.

• Monitor key performance indicators (KPIs) and provide updates at weekly management meetings.
• Analyse operational performance, identify areas for improvement and implement corrective measures.
• Manage returns processes, ensuring speed, accuracy, and handling returned items correctly.

• Strong analytical skills to interpret data and make data-driven decisions.
• Proven experience leading and developing high-performing teams in a distribution or warehouse environment.
• Excellent communication skills, with the ability to engage and motivate team members and provide constructive feedback.
• Strong decision-making skills with a fair and empathetic approach to managing team dynamics.
• Hands-on experience in multi-channel distribution operations, including eCommerce, B2B, and 3rd party logistics.
• Strong understanding of inventory management, order processing, and quality assurance procedures.
• Ability to multitask and adapt to changing priorities in a fast-paced environment.
• Proficiency in using inventory and analytics tools to track performance and identify areas for improvement.
• Familiarity with warehouse management systems (WMS) and ERP software.
• Basic knowledge of health and safety regulations, compliance, and site security protocols.
• A proactive, can-do attitude focused on delivering exceptional customer experiences.

• Competitive salary and performance-based incentives.
• 20 days annual leave, plus bank holidays and your birthday off.
• Additional says holiday for length of service.
• Stakeholder pension scheme and progressive career development opportunities.
• Well-being programme, and free weekly staff lunches.
• Flexible working opportunities and free on-site parking.

We would love to hear from you if you are a dedicated leader passionate about driving operational excellence and team success.

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