Delivery Planner - ref. w94104123

Job Introduction

Up to £30,000 PA

Acuity Care Group is a leading provider of complex care services, offering personalised support to individuals with a wide range of needs, including brain injuries, learning disabilities, autism, and other complex conditions. Our business units—Bespoke Health & Social Care, Team Brain Injury Support, and Learning Disabilities & Autism—work together to deliver tailored, high-quality care that empowers our clients to live fulfilling lives.

The Service Delivery Planner plays a crucial role in supporting operations by overseeing the development and management of package rotas, staffing levels, and allocations once staff are onboarded. This role ensures seamless service delivery through effective scheduling and compliance oversight, contributing to high-quality care and operational efficiency.

Key Responsibilities:

• Coordinate and manage care delivery, including scheduling, staff allocation, and communication with clients and families.
• Provide on-call support to address urgent issues and ensure continuous care delivery.
• Utilise People Planner for staff scheduling and care management.
• Conduct data analysis to support performance management, thematic reviews, and reporting to the Executive Leadership Team.
• Present data findings clearly for various stakeholders.
• Lead and support teams to achieve key performance indicators (KPIs) and ensure compliance with regulatory standards.
• Develop strong relationships with the people we support, families, and staff to promote client satisfaction and high-quality care.

Skills and Competencies:

• Strong proficiency in People Planner and other relevant care management software.
• Excellent analytical skills and experience in data analysis, with the ability to present data clearly for various stakeholders.
• Strong organisational, leadership, and communication skills.
• Experience in care coordination and on-call management within a health and social care setting.
• Ability to manage multiple priorities and work effectively under pressure.

Benefits:

• 25 days annual leave + statutory bank holiday for permanent employees or equivalent
• Pension contributions
• Collaborative and supportive working environment.
• Car allowance
• Statutory maternity/paternity leave

Commitment to Health and Wellbeing

Our people also enjoy a wide range of benefits, including:

• 24/7 Free Access to a GP
• Health Cash Back Plans
• Wellbeing Programmes
• Retail and Supermarket Discounts
• Cost of Living Advice
• Confidential Advice Services
• Gym and Leisure Centre Discounts
• Free Counselling Sessions, including Cognitive Behavioural Therapy

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