Overseas & Healthcare Contracts Manager

Job overview

Interview expected to take place in the week following shortlisting: commencing 21.02.25

Leading a team of established Overseas Visitor Officers and supporting the wider Contract Income team, the successful applicant will support the Senior Healthcare Contracts & Overseas Manager in the delivery of a robust function and will work as part of a cohesive, high functioning team, driving Trust wide and departmental change, improvement, efficiency, and value, whilst meeting and adhering to all operational, professional and audit requirements.

The post holder will be responsible for ensuring a quality service is delivered as an integral part of the Trust’s commitment to improving

Main duties of the job

Advise and consult with external agencies e.g., Home Office in regard to immigration matters, other hospitals in regard to patient transfers or for suspected fraud referral to the counter fraud team. Provide periodic and ad hoc reports and supporting narrative for internal meetings, for both the overseas and contracting functions.

Working for our organisation

Our People Charter outlines the behaviours we can expect from one another and what you can expect from Bradford Teaching Hospitals Foundation Trust:

• We value people
• We are one team
• We care

We’re keen to meet people who share these values and are passionate about delivering the highest quality of care to our patients.

Detailed job description and main responsibilities

1. Manage staff recruitment into the overseas team.
2. Support the development and training of the overseas visitor officers through setting SMART objectives that align to the Department’s objectives, completing annual and six-monthly appraisals, agreeing, and monitoring personal development plans, undertake catch up meetings to support and monitor workplans.
3. Act in an advisory capacity and support clinical and non-clinical staff of all levels across the Trust through the delivery of training on the DH Charging Regulations and Trust policy. Delivery can be through regular training sessions, bespoke training for departments as required and attending clinical governance and departmental meetings.
4. Deliver training sessions to Trust staff along with ICB staff/GPs/Practice Managers and frontline staff within the Primary Care setting. This may include advice to GP surgeries upon request.
5. Meet with local community partners/stakeholders, asylum and refugee action groups as required.
6. Attend local university fresher’s week to present requirements of international students accessing treatment.
7. Support the Department’s Recruitment and Retention workplan which may include attending school fairs, providing working experience to school children as well as facilitating under-graduate placements students or finance staff accessing the Apprenticeship levy who require access to training in areas not related to their employed role.
8. Deputise for the Senior Healthcare Contracts & Overseas Manager as and when required.

Undertake duties and responsibilities not listed but commensurate with grade

Person specification

Experience

• Previous experience in a Health Service environment
• Previous experience of working in a training setting and delivering presentations to a wide audience
• Previous experience in managing and leading a team

• Service/Policy Development

Skills

• Be able to manage and prioritise own workload effectively on a day-to-day basis to agreed deadlines
• Excellent planning and organisational skills using a systematic, thorough, and logical approach
• Ability to develop, maintain and record information accurately on databases for monitoring and reporting purposes.
• Ability to deal with unexpected problems and use your own initiative to solve.
• Ability to provide and receive complex, sensitive, or contentious information
• Excellent interpersonal skills and can deal with complex (sometimes confrontational) situations in a confident and responsible manner but with sympathy and sensitivity where there are significant barriers of acceptance using your initiative to resolve.
• Ability to work without direct supervision

Knowledge

• Extensive knowledge of the NHS patient administration process
• Knowledge and confidence to represent the Trust with external organisations such as the Department of Health, UK Border Agency, Home Office, ICB and General Practitioners & wider stakeholder agencies.
• Ability to interview and investigate all potential overseas visitors and correctly determine their status and entitlement to free NHS treatment in line with the Department of Health NHS cost recovery - Overseas Visitors Regulation
• Excellent knowledge of Excel, Word & Power point
• Knowledge of : NHS Policies and Processes Department of Health NHS Cost Recovery Overseas Regulations National Tariff/HRG codes
• Able to manage and prioritise own workload effectively on a day-to-day basis
• Excellent communication and negotiating skills both orally and in writing, with the ability to manage, influence and achieve payment from chargeable overseas patients as required.
• Team player but also strong self-motivation skills which enables you to work independently.

• Understanding of the Department of Health NHS cost recovery - overseas visitors Regulation
• Working knowledge of EPR and Oracle
• Knowledge of the Department of Works & Pensions Overseas Portal
• Knowledge of costing patient treatment by using HRG Tariff
• Knowledge of medical terminology

Qualifications

• GCSE ‘A-C’ or equivalent
• Management qualification*

• Fraudulent Document qualification