Desktop Support Engineer
Job overview
Join Our Digital Services Desktop Support Team at Frimley NHS Foundation Trust Frimley NHS Foundation Trust is looking for a dedicated and skilled IT professional to join our Digital Services Desktop Support team.
In this key role, you will provide friendly, professional, and efficient 2nd line technical support to colleagues across the Trust, ensuring a high standard of service and a seamless digital experience. Your expertise will help keep critical NHS systems running smoothly, directly impacting patient care and operational efficiency.
- Location: Wexham Park Hospital
If you are passionate about IT support and want to make a difference in healthcare, we’d love to hear from you!
Main duties of the job
The successful candidate’s responsibilities will include:
- Resolving technical faults for users allocated to the team by the IT Service Desk in an effective and timely manner
- Delivering a high degree of customer service for all relevant support queries and developing excellent customer relationships ensuring ongoing communications with users during fault resolution.
- Ensuring that all support calls and requests passed to the Team are dealt with appropriately and in accordance with defined policies and procedures, in accordance with service level agreements.
- Part of an on call team to provide IT support out of hours
- Providing development service to install, setup and configure new IT equipment for users such as PC’s, printers, tablets, laptops and scanners for staff across the Trust sites.
- Developing and maintaining documentation of Digital Services service.
- Working to agreed standards and policies
Working for our organisation
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
Frimley Health Trust benefits on Vimeo
Frimley Health Trust benefits
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Detailed job description and main responsibilities
Please refer to the Job Description and Person specification before applying for this post.
Both documents can be found at the bottom of this page.
Person specification
Qualifications
Essential criteria- Degree level qualification or relevant experience
- Microsoft Certified Desktop Support Technician
- Relevant experience equivalent to desirable Microsoft qualifications
- Other Microsoft professional qualifications e.g. MCP, MCSE
- Network + certification
- ITIL Foundation Exam
Experience
Essential criteria- Experience of working in a IT/user support environment
- Significant experience of PC hardware, operating systems and applications software including configuration, delivery and installation of PCs, monitors, terminals, printers and peripherals
- Good estimation skills in being able to assess time required to undertake technical tasks and form plans based on this information.
- Experience of working in NHS / Healthcare services
Knowledge
Essential criteria- Detailed knowledge of Windows 10/11 Desktop Operating Systems
- Desktop Thin Client, particularly Igel UMS
- MS Active Directory
- Mobile Device management
- Microsoft O365 administration and support
- LAN/WAN technologies
- Working with a modern ITSM toolset
- Understanding of the Data Protection Act and Caldicott requirements, and general awareness of Security and Confidentiality issues
- ITIL Methodologies
- Experience supporting Epic clinical systems
Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. As a well performing, well led and ambitious Foundation Trust, we have exciting times ahead of us. We have an ongoing commitment to improving the health and care services for the 900,000 people we serve across Berkshire, Hampshire, Surrey and south Buckinghamshire.
We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in health & wellbeing, delivering excellence for our communities.
We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park.
We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June and we are already beginning to reap the benefits of this ambitious investment.
Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future.