Key Account Manager - UK & Ireland

Crystal Cruises, a prestigious brand under the Abercrombie & Kent Travel Group, is renowned for providing unparalleled exceptional travel experiences at sea. With a commitment to excellence and a focus on delivering exceptional service, Crystal Cruises stands as a leader in the cruise industry.

As a Key Account Manager, you will play a pivotal role in driving performance with our cruise specialists throughout the UK and Ireland. Reporting to the Sr. Sales Manager, you will be responsible for our key partnership’s portfolio, managing relationships with strategic trade clients, driving sales growth and to create, implement and execute strategic account plans to expand the brands positioning and exceed company objectives.

Requirements

RESPONSIBILITIES:

• Trade Sales Performance: Achieve and exceed targeted sales goals by proactively identifying potential clients, building strong relationships, and promoting the unique value proposition of Crystal.
• Revenue Opportunities: Conduct market research and competitor analysis to identify new revenue streams and business opportunities. Collaborate with the marketing and product teams to develop innovative offerings that resonate key accounts.
• Relationship Management: Cultivate strong, lasting relationships with existing national accounts and cruise specialist agencies to enhance their loyalty to Abercrombie & Kent Travel Group's brands.
• Sales Support: Provide exceptional sales support, including product training, promotional materials, and educational resources to travel agencies, ensuring they have the tools necessary to sell effectively.
• Territory Analysis: Regularly analyse market trends, travel industry developments, and customer preferences to identify potential growth areas and inform strategic decision-making.
• Reporting and Forecasting: Maintain accurate and up-to-date records of sales activities, account details, and performance metrics. Prepare regular reports and forecasts for the Sr. Sales Manager
• Collaborative Teamwork: Work closely with the Sr. Sales Manager, marketing, product development, and other cross-functional teams to align strategies, share insights, and drive overall company objectives.

ABOUT YOU:

• Bachelor’s degree in business, marketing, hospitality, or a related field preferred.
• Minimum of 3 years of experience in travel industry sales, preferably in the luxury travel segment.
• Proven track record of achieving and exceeding sales targets and building successful business relationships.
• Familiarity with the region’s travel market, including knowledge of key players, travel agency networks, and industry dynamics.
• Excellent communication and presentation skills (additional languages are a plus).
• Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
• Ability to work independently, take initiative, and be self-motivated while also contributing to a collaborative team environment.

Willingness to travel within the region as required

• Competitive salary plus commission or annual bonus plan (depending on role)
• A range of Hybrid working options (as part of an industry leading pilot programme)
• Enhanced Paid Parental Leave – 18 weeks full pay
• Discounted trips through A&K Travel Group Travel Benefit Program (includes friends and family)
• Company pension plan from start of employment, with employer contributions increasing after 5 and 10 years of service
• 25 days annual leave – in addition to bank holidays, plus the ability to buy an additional 5 days or sell 5 day
• Life Assurance (2x or 4x base salary depending on job level and/or length of service)
• Employee Assistance Program – includes access to wellbeing resources and counselling
• £1,000 Recruitment Referral Bonus
• Discounted gym membership
• Cycle to work scheme
• Season Ticket Loans
• Regular Social Events