Radiotherapy Admin and Bookings Officer | University Hospitals Dorset NHS Foundation Trust

• To provide an efficient, friendly and caring telephone reception, advice and information service to patients.
• To provide a service to Consultants, medical secretaries and other relevant departments within the Trust and Primary Care in a manner that will contribute to the effective and efficient running of the department.
• To provide an efficient, organised and streamlined bookings service to radiotherapy patients by receiving referrals and from these issuing planning and treatment appointments following departmental guidelines.
• To provide clerical and administrative support to the department.

Base - Poole Hospital

• Process daily the inputting of data for all computerised pre-registration, which includes planning and organising all patients referred for treatment. Completing all required data entry accurately and updating patient information as required.
• Under the guidance of the line manager ensure the efficient utilisation of available departmental capacity.
• To use confident interpersonal skills enabling effective communication with GPs, Consultants and patients in a professional and courteous manner at all times

Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued teammates and colleagues.

UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme.

• To receive electronic referrals for planning (including technical support) and treatment (radiotherapy and brachytherapy) from local and outlying clinics.
• Print, sort and distribute all computerised appointments and Medical Records pulling lists where and when needed. Also making sure all patients’ appointment letters are sent out in a timely manner.
• The post holder is expected to plan, organise and prioritise their work and to work within established policies, procedures and guidelines with minimal supervision.
• To liaise with all members of staff within the Radiotherapy department and to liaise with other departments within the cancer network as required.
• To ensure that whenever possible appointments are issued within JCCO and Cancer Waiting Times Guidance.
• Personal initiative is required when dealing with matters independently where they can, but referring non-routine enquiries and matters as required to their Line Manager.
• Deal with any enquiries and offer non-clinical advice to patients, relatives, visitors and staff from within and outside the hospital. This may require tact and persuasive skills when resolving problems or difficulties when there is a need to overcome barriers to understanding.
• To deal effectively with patient’s complaints relating to appointment bookings and delays in clinics on the telephone.
• To exchange information with patients and staff for appointments electronically, in person and in a written format on a regular basis.
• Retrieving messages from answer phones and contacting patients at a later stage to assist in any queries, book appointments and communicate any changes
• To communicate changes to patients re: clinic or treatment delays/ cancellations through effective dialogue to ensure matters are resolved satisfactorily and patients/clinicians have a clear understanding of the way forward

This advert closes on Sunday 9 Feb 2025