NHS - Site Lead
NHS Jobs Plymouth
DUTIES AND KEY RESPONSIBILITIES Role duties Operational Management: Daily Operations Oversight: Supervise the daily operations of the practice site, ensuring all activities run smoothly and efficiently. Staff Management: Manage the site staff, including scheduling, task assignment, and performance monitoring to ensure high levels of productivity and quality patient care.
Facility Management: Act as first port of call for any maintenance and operation issued at the site and escalate to ensure they are safe and meet the needs of staff and patients. Patient Care Coordination: Service Coordination: Coordinate patient services, including appointment scheduling, patient registration, to optimise patient flow and satisfaction.
Complaint Resolution: Act as the first point of contact for patient complaints at the site, resolving issues effectively and improving service quality continuously. Health and Safety Compliance: Ensure the site complies with health and safety standards, conducting regular checks and coordinating with healthcare professionals to maintain a safe environment.
Communication and Reporting: Internal Communication: Facilitate effective communication within the site and with other parts of the organisation, ensuring that all staff are informed of operational policies and procedures. Reporting: Compile reports on site activities, issues, and outcomes for the Assistant Practice Manager, providing insights and recommendations for improvements.
Leadership and Development: Team Leadership: Provide leadership and direction to the site team, promoting an ethos of teamwork, cooperation, and continuous improvement. Staff Development: Identify training needs and opportunities for staff development, organising sessions and mentoring staff to enhance their skills and capabilities.
Quality Assurance: Service Quality Monitoring: Monitor the quality of service delivery, utilising patient feedback and other indicators to implement quality improvement initiatives. Compliance Monitoring: Regularly review and ensure compliance with all organisational policies and procedures, as well as legal regulations.
Strategic Involvement: Policy Implementation: Play a key role in the implementation of new policies and procedures at the site, ensuring alignment with overall practice goals. Innovation and Improvement: Initiate and manage projects that improve operational efficiency, patient care, and staff satisfaction at the site.
Facility Management: Act as first port of call for any maintenance and operation issued at the site and escalate to ensure they are safe and meet the needs of staff and patients. Patient Care Coordination: Service Coordination: Coordinate patient services, including appointment scheduling, patient registration, to optimise patient flow and satisfaction.
Complaint Resolution: Act as the first point of contact for patient complaints at the site, resolving issues effectively and improving service quality continuously. Health and Safety Compliance: Ensure the site complies with health and safety standards, conducting regular checks and coordinating with healthcare professionals to maintain a safe environment.
Communication and Reporting: Internal Communication: Facilitate effective communication within the site and with other parts of the organisation, ensuring that all staff are informed of operational policies and procedures. Reporting: Compile reports on site activities, issues, and outcomes for the Assistant Practice Manager, providing insights and recommendations for improvements.
Leadership and Development: Team Leadership: Provide leadership and direction to the site team, promoting an ethos of teamwork, cooperation, and continuous improvement. Staff Development: Identify training needs and opportunities for staff development, organising sessions and mentoring staff to enhance their skills and capabilities.
Quality Assurance: Service Quality Monitoring: Monitor the quality of service delivery, utilising patient feedback and other indicators to implement quality improvement initiatives. Compliance Monitoring: Regularly review and ensure compliance with all organisational policies and procedures, as well as legal regulations.
Strategic Involvement: Policy Implementation: Play a key role in the implementation of new policies and procedures at the site, ensuring alignment with overall practice goals. Innovation and Improvement: Initiate and manage projects that improve operational efficiency, patient care, and staff satisfaction at the site.
Miscellaneous eConsultations: Process eConsultations received if required. Any other administrative work as required. Miscellaneous: The Practice recognises that the role above is wide and varied is evolving in nature. Therefore, this job description is not intended to be exhaustive and there will be other tasks and duties that the post holder will be expected to perform within what is ordinarily expected of this role.
RandstadPlymouth
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