Customer Retention Advisor (Part Time)
Customer Retention Advisor - Part Time
This is a part time role, but you will need to work full time (Mon-Fri, 09:00-17:30) for the first 5 weeks during the training period.
Are you looking for a new opportunity to develop a career in the world of Insurance? We have an opening for a Part Time Customer Retentions Advisor!
Working Hours/ Shift Patterns: We have 3 options for part time hours. You will have the opportunity to select your preferred option if invited for an interview.
Option 1 - Total Hours 19.5
Monday - Start at 11.30 and work for 7.5 hoursThursday - Start at 14.00 and work for 4 hours
Friday - Start at 14.00 and work for 4 hours
Saturday - Minimum of 4 hours to be completed
or
Option 2 - Total Hours 19.5
Monday - Start at 14.00 and work for 4 hoursThursday - Start at 14.00 and work for 4 hours
Friday - Start at 14.00 and work for 4 hours
Saturday - Maximum 7.5 hours to be completed
or
Option 3 - Total Hours 19.5
Thursday - Start at 14.00 and work for 4 hoursFriday - Start at 14.00 and work for 4 hours
Saturday - Maximum 7.5 hours to be completed
Sunday - 4 hours to be completed between 9.00 - 13.00
Training: The first five weeks of in-office, full-time training will consist of both classroom-based and hands-on learning, and you will then apply your learning and assist our customers under the supervision of our seasoned coaches. Once you finish the 5-weeks intensive training, you will change to your part-time hours and shift schedule but continue to work in the office until week 12.
Please be aware that you cannot have any holiday in the first 10 weeks, which is the Training and Coaching period. This is to ensure that you develop the abilities and self-assurance to work on your own, along with the rest of the group.
Location: Our fantastic Leicester office, which is in the city centre and only a short walk from the train station.Salary: Earn £12,740 for 19.5 hours a week, plus bonus, benefits and pay rise potential.
Your Role: Joining a busy team within a customer focused environment, you'll be the voice of Hastings as you support our customers who are coming to the end of their current policy and want to discuss their renewal with us.
A key part of your role will be to actively listen to any customer queries and then work with them to fact find and understand any changes to their policy details and circumstances. You will then utilise your training and our systems to offer the customer the most suitable products and price for their upcoming insurance needs.
That means talking confidently with purpose about our products, giving accurate information first time and making sure customers understand everything about their policy, quotation and services.
About You: An insurance background is not necessary, we see many skills as transferrable, such as resilience, persuasiveness and customer centricity. If you have a background in retail, hospitality, sales or just an interest and passion for customer service, we'd love to recieve your application.
- Experience in delivering quality customer outcomes
- Self- motivated individuals that take pride in what they do and who can demonstrate politeness and problem-solving skills
- Ability to overcome customer objections and drive a positive resolution through excellent communication skills (questioning and listening)
- Computer skills: you'll take inbound calls whilst navigating our in-house software systems
Why become a part of the Hastings Direct family:
- Full training with industry experts and friendly coaches guiding you throughout your career with Hastings. We also use a buddying system once training is complete, so there will always be someone to guide you
- Up to 5% annual discretionary Bonus
- A fantastic open plan modern office
- We promote a relaxed, friendly & diverse working environment
- Career stepping stones, we love investing and progressing our people by helping them hit their career goals and gain professional qualifications
- 'Harrys' - a great onsite restaurant, with a wide range of choice from breakfast time to dinner time & an on-site Costa coffee
- Refer a friend scheme - earn £500 for every friend you refer
- We will provide you with all the tech that you need! Including a brand-new Microsoft Surface laptop
- 25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)
- Tech scheme, cycle to work, health assessments, and skin check - on completion of probation
- Discounts & cashback with well-known retailers
Please also note that we have a thorough referencing process, which includes credit and criminal record checks.