[ref. u70087521] Inbound Customer Service Representative
Job description
Are you looking for a rewarding career? Do you have a talent for building relationships with people? Teleperformance is one of the top 36 best workplaces in the UK. We are looking for a team of Customer Service Specialists to join our Student Loans campaign where you will be receiving inbound calls to support students make a loan application for university.You will be supporting with students, family members about payments, eligibility, funding and anything else associated with their loan application.
Job Overview
Start Date: Ongoing (exact start date will be confirmed once full background checks have been complete)
Contract: Permanent Hours: 40 hours per week.
Hours: 8am and 7pm Monday to Friday and no weekend work.Salary: £12.21 from 1st April 2025.
Your shifts would be scheduled around business requirements and you will be working shifts set by the company in between the hours of 8am and 7pm Monday to Friday and no weekend work.
What does an average day look like?
A typical day will see you working up to 9 hours per day (including unpaid - 1 hour break and lunch) in a lively & vibrant contact Centre environment.
You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information.
You will be working in a fast-paced, busy Contact Centre environment where you will be speaking with multiple Customers every day due to the high volume of calls we receive.
Benefits
What will we give you? Well there’s plenty, where do we start!- The chance to showcase your skills and fast track your career through our internal progression path.
- Winter and summer parties, usually held in fabulous venues (Free food & drinks!)
- Eye Care Vouchers
- Employee Engagement activities Supermarket vouchers including Tesco, M&S, Asda, Morrisons, Sainsburys and Hello Fresh.
- Up to 44% off Samsung, HP, Virgin Media.
- Up to 30% of Booking.com
- Up to 60% of TUI discounts available.
- Company pension
- Employee discount
- Free parking
- On-site parking
Sound like you? Apply TODAY and a member of our friendly recruitment team will be in touch with you within 48 hours!
#DCCO2505
Work Location: In personApplication deadline: 28/04/2025
Reference ID: DCCO2505