ICT Field Services Engineer
ICT Field Services Engineer - Inside IR35:
You need a valid Clean Uk Driving Licence and your own Vehicle.
We are seeking a ICT Field Services Engineer Line to join an exciting client's team on a temporary basis. The ICT Field Services Engineer will provide 1st and 2nd line support services to our people as well maintain and improve infrastructure.You will have a background of working within a busy environment, and experience in troubleshooting complex technical issues at in-depth levels. You must have a proven track record of problem-solving from start to finish in addition to being self-motivated and working alone at times.
You will also play a key role in delivering the organisation's end user strategy - maintaining fit for purpose technology solutions, deploying hardware and providing first class support.
Key Responsibilities:
- Respond to client and system service requests and troubleshoot and fix technical faults and issues to completion.
- You will travel to provide face to face services. This includes end to end management of field service jobs, expediting maintenance and troubleshooting procedures
- You will play a key role in delivering the organisation's end user strategy - maintaining fit for purpose technology solutions, deploying hardware and providing first class support.
- Ensure the IT needs of the client are met in relation to teaching, learning, and administration.
- Perform any hardware repair and replacement.
- Ensure equipment is installed and ready for use by end-user.
- Keep in line with internal and client agreed SLA's surrounding time taken to deliver each ticket/site deployment dependent on geographical location.
Essential Experience in the following is required:
- 1st-2nd line Support
- o/s support and Deployments
- Office 365 and 365 admin including intune
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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