Administrative Assistant
Be part of a 'Healthy Caring Powys' and help us transform the way we provide health and care, so our communities can Start Well, Live Well and Age Well.
The salary scale above has been agreed as part of the NHS Agenda for Change pay award for 2024/2025 and will be implemented in November 2024 backdated to 1st April 2024 where applicable.
Job overview
An opportunity has arisen for an enthusiastic and organised individual to join the Powys Teaching Health Board Community Nursing Team.
We are looking to appoint a Band 2 Administrator for 15 hours per week to support the Community Nursing Team, based in Welshpool.
Proficient IT skills (including experience of Microsoft Office) will be required as the post holder will be undertaking a variety of administrative duties to assist the day-to-day running of the department. The successful candidate will also possess excellent telephone and written communication skills.
The ideal candidate will have experience of working in a healthcare setting .
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Main duties of the job
The Administration Assistant will provide a comprehensive frontdesk/administrative support service to the department.
This will include;- Deal with and direct calls as necessary in a professional, courteous manner acting as an ambassador for the organisation in all aspects of communication.
- Acting as a first point of contact for the department.
- Answering telephone calls, taking messages accurately.
- Dealing with routine and specialist enquiries in a pleasant and helpful
departments/person, referring to others as appropriate.
- Photocopying and word processing documents, letters, emails, minutes and reports when required.
- Monitor, ordering and maintain adequate stock levels regularly.
- Updating of electronic and paper-based systems, collating of information, mail distribution and logging etc.
Working for our organisation
Being the smallest Heath Board in Wales means that you won’t get lost in the crowd. Everybody at Powys Teaching Health Board is valued for the contribution they make to our varied and diverse portfolio of community-based services. Together, we can continue to make a real difference to our patients and build on our unrivalled reputation.
As a supportive and progressive employer, we actively encourage you to carve out a career with us, through a range of development pathways. We’re also lucky enough to be situated in one of the most beautiful rural counties in Britain, let alone Wales!Achieving a healthy ’life work’ balance is essential, and something we recognise by prioritising your well-being.
To start your journey with us, and to learn more about what we can offer you please visit: https://pthb.nhs.wales/working-for-us/. There you will find information about our benefits and values, read staff experiences and more about what our beautiful county has to offer.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Qualifications and Knowledge
Essential criteria- Educated to GCSE level or Literacy/Numeracy at L1 or equivalent
- RSA/OCR II qualification or equivalent demonstrable skills
- NVQ Business Administration Level 2
- Knowledge of Data Protection Act
Experience
Essential criteria- Experience of producing correspondence
- Experience of customer service / first point of contact support
- Proven proficiency in the use of IT software (including MS Office)
- Knowledge of office practices and able to establish new processes
- Previous experience in an office environment
- Previous experience of establishing new processes
Aptitude and Abilities
Essential criteria- Ability to work as part of a team or as an individual
- A positive attitude and able to act on feedback
- Ability to communicate clearly and effectively
- Ability to be polite when dealing with difficult, impatient or upset people
- Ability to speak Welsh
Values
Essential criteria- Can demonstrate PTHB Values (Working Together, Trust, Kindness and Caring, Respect, Fairness and Equality, Integrity)
Other
Essential criteria- Ability to travel between PTHB sites
- Able to work flexible including weekends
As a Health Board we embrace diversity and inclusion. We offer a supportive and welcoming place to work which is free from discrimination and fair in all our working practices.
We’ll value your contribution whether you’re looking for your first job, an apprenticeship, re-entering the workforce or looking for a career change. Powys Teaching Health Board warmly welcomes all.
You can complete your application in Welsh or English, it’s entirely your choice. Once you’ve applied, we will keep you updated on the progress of your application, so be sure to check your emails regularly.
Interested in working with us, but haven’t found the right job opportunity yet, or you require some guidance with your application, please contact our Resourcing Team on 01874 712580 or e-mail [email protected]. We’ll be happy to have an informal chat with you.