Operations Coordinator - Ashford
Contract Type: Permanent Full time 35 hours
Location: Sidcup DA14 with travel to other offices
Persona: Agile (office and homeworking combination)
Salary: Starting from £29,568 or £25,530 regionally based
Closing date for completed applications: 13th February 9am
Interviews will be held on: 18th and 20th February
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
Role profile - Operations Coordinator Maintenance Services.docx
We are looking for an experienced administrator to provide proactive support to the three Heads of Maintenance and Customer Resolution. The three Heads of Service lead teams that provide our repairs and complaints services to our customers in the Southeast of England and include both our DLO and Customer Resolutions teams.
To be successful in this role. It is essential that you have relevant administrative experience gained within a fast-paced environment. You will need to demonstrate experience of working in a confidential environment showing a high level of trust and professionalism.This role would suit someone who is organised, with an excellent level of communication skills and attention to detail. You will need to demonstrate that you have managed a busy workload and be used to meeting deadlines.
Duties would include:
- Working collaboratively with other teams.
- Diary and Email Management
- Assisting to prepare and collate reports and presentations.
- Responding to email enquiries
- Develop tracking systems to ensure staff are providing timely responses for Complaints and Housing Ombudsman cases.
- Act as a point of contact on behalf of the Heads of Service as required.
To be considered for this position candidates will be able to demonstrate:
- Organisational skills and the ability to juggle priorities
- Self sufficient and able to work as part of a team
- Proficient use of Microsoft packages
- Strong Stakeholder Management skills
- Commitment to delivering excellent customer service
- Understanding of the Housing environment (desirable)
If you are interested in this role and have the experience required, then apply without delay!
We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered.
At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q.More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.
Our commitments:
At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.
In addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, excellent Pension scheme, an employee assistance programme and non-contributory life assurance.
We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you’re interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.
We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.
We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.
L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 110,000 homes, primarily across London the South East and the North West of England.
As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy.
Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.
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