CMHT Administrative Assistant
Job overview
We are looking for a motivated and enthusiastic Band 3 administrator to join the Poole Adult Community Mental Health Team based at Alderney Community Hospital, Poole. The post is 37.5 hrs per week and will cover administrative and receptionist duties.
You need to have developed IT skills, a working knowledge of Microsoft Office and demonstrable experience of working in an office environment. The post holder will be responsible for providing administrative support as directed by the multi-disciplinary team.We are a busy team, and the post holder will be responsible for managing the day-to-day office-based tasks, following processes and procedures including handling phone calls, processing referrals to our systems, booking/arranging appointments for the clinicians, and dealing with enquiries for the team and audio/copy typing of letters and minutes.
We work with people who have severe and enduring mental illness and neurodivergence so a clear and compassionate telephone manner is essential. Previous NHS experience and experience of using RiO patient records system will be an advantage. Being adaptive and flexible to the needs of the service and our client group is essential.
If you are looking for a change, a challenge and working with a wide variety of professionals, this could be the role for you.
Applications from candidates that require current Skilled worker sponsorship to work in the UK are unfortunately ineligible to apply for this position.
Main duties of the job
To provide a responsive prompt and professional service, via telephone, electronic mail and post, to patients, carers, relatives and all other professionals and agencies, ensuring this service is operational between 9.00am – 5.00pm.
To provide essential secretarial support to clinical staff to include audio typing.
To attend meetings, take minutes as required, including during Multi-disciplinary Meetings and Business Meetings.
To work / support in other departments as and when required to include our busy outpatient department.
To ensure patient appointments are made where necessary including home visits.
To record patient data on the RiO system and book appointments as necessary.
To provide outpatient clinic reception service and admin support as necessary and assist with the retrieval and filing of patient’s medical records and other related documents.
Creating and printing of Information Leaflets and Assessment Tools and the monitoring of these supplies.
To ensure clinic lists are maintained and up to date and recording information for client appointments.
Scanning and uploading of documents
Collating Friends and Family Feedback information and inputting on “Gather” as required.
Booking of clinic rooms.
To maintain a welcoming and tidy environment for all those using the Outpatient waiting area.
To cover for staff within the department and other departments during times of sickness, training and annual leave.
Working for our organisation
At Dorset HealthCare we’re on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We’re a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.
We do things differently here – it’s one of the reasons the CQC rated us ‘outstanding’ in 2019. It’s also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference.Whether you’re looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.
Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.
Working with us you’ll be part of a strong team, challenge yourself, build a career, and teach us what we don’t know. And you’ll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.
Detailed job description and main responsibilities
For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.
As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support.If you would like or know of anyone who would value this support, please do contact [email protected]
Person specification
Job specific
Essential criteria- • GCSE in English and Maths or equivalent.
- • Previous NHS/Office experience
Information technology
Essential criteria- • Intermediate IT skills, normally obtained through practice or practical training
Personal qualities and attributes
Essential criteria- • The ability to work flexibly and effectively within a team environment.
Knowledge
Essential criteria- • Keyboard skills
- Audio typing
At Dorset HealthCare we want to offer all our staff the opportunity to work flexibly, putting health and wellbeing first, whilst continuing the delivery of excellent patient care. Flexible working looks different for everyone and we welcome applicants to discuss flexible working opportunities with the recruiting manager.
What working for us will provide:
- 27 days of annual leave, rising to 33 over ten years (for staff on Agenda for Change terms and conditions)
- Excellent NHS pension scheme
- Health and wellbeing services
- Flexible working options, including family-friendly hours
- Free training and one-to-one career coaching to reach your career goals
- Preceptorship programme for newly qualified nurses and AHPs
- Access to nine staff networks – have a voice and transform our Trust
- Relocation costs where applicable
- Salary sacrifice scheme opportunities – including childcare vouchers, car lease and cycle scheme, home technology equipment, and buying annual leave
- NHS discounts to save on your shopping, gym membership and more
Visit our careers website to learn more about our culture, staff stories, benefits, development programmes and opportunities.
What you need to do:
Before applying for this post, please do ensure that you have read the job description and person specification requirements. If you think you have everything we're looking for, then we'd love to hear from you, alternatively if you would like more information about the role please do not hesitate to contact us.
Regrettably, we are not able to offer sponsorship for all our job roles. If you attempt to apply for a role that we do not offer sponsorship for, you will receive notification of this at the time of starting your application and you will not be able to proceed.At this point, we wish to thank you for your interest in working for us and apologise we cannot take your application any further.
Please note that from January 2021, to work in the UK candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship unless you have permission to work via another route. Further guidance can be found on the gov.uk website. It is vital that you provide full and accurate details of your current immigration status on the application form.Overseas applicants applying for entry clearance into the UK must present a criminal record certificate from each country they have resided in continuously or cumulatively for 12 months or more in the past 10 years. Guidance can be found here Criminal records checks for overseas applicants - GOV.UK (www.gov.uk)