CYP Receptionist/Administrator
Job overview
We are looking for a reliable, organised and enthusiastic receptionist/administrator with a strong work ethic to join our committed Child & Young People (CYP) Services for 22.5 hours per week, for the hours to be worked ideally over Tuesday, Wednesday & Thursday for our CAMHS team in Boston, with this post being based at The Johnson Hospital, Spalding.This is an office-based position and there may be a need to travel to a different base if required to support the needs of the service or to attend training. Mileage will be paid.
You will need to have proven customer service/reception experience/skills. You will contribute to the smooth and efficient running of the office which includes typing and formatting of correspondence, and other data requirements using Word, Excel and clinical systems as well as support and assist with referrals processing.
It is a busy reception role alongside providing office support therefore it is essential to possess strong communication and organisational skills as you will be dealing with a wide range of enquiries in a welcoming yet professional and sensitive manner, ensuring confidentiality at all times.You will be a key member of a friendly team and service.
We will offer training and development opportunities for the successful applicant. If you would like any further information, please feel free to contact Barbara Glen, Lead Administrator on Tel: 01205 354202.
Main duties of the job
To undertake reception/administrative duties in support of clinical and non-clinical activity in the CYP Service, ensuring reception support is available as appropriate.
This will include, but is not limited to:
To act as a receptionist, answering the calls for the building and keeping the reception tidy
Diary management - to include organising, supporting and coordinating room booking requests
Organising and contacting young people and families by telephone or letter to offer an appointment or cancel appointments if required
Typing letters and correspondence using copy typing and Microsoft Word
Help to assist with data monitoring using housekeeping reports
To provide individual administration support as required
Liaising with internal and external providers
Data inputting
Navigating and updating clinical systems and electronic databases - support with referral processing
Gathering information
Petty cash and ordering of stationery
Supporting with building management duties which will include assisting with reporting repairs and coordinating any visits to the building
Working for our organisation
Lincolnshire Partnership NHS Foundation Trust provides mental health services and a number of learning disability, autism and social care services in the county of Lincolnshire. Employing around 2,900 staff, and serving a population of over 768,400, our people lie at the heart of everything we do.
You could be part of a Trust rated by staff as one of the best mental health and learning disability trusts in England. We firmly believe the key to high quality care is a contented workforce. This is reflected in our Care Quality Commission rating of ‘outstanding’ for well-led and ‘good’ overall.In the most recent National NHS Staff Survey, our staff rated us as the number one trust nationally for staff morale and one of the top scoring NHS Trusts in the Midlands for being compassionate and inclusive. We’re really proud of this!
We offer options for flexible working and provide a wide range of training and promotion opportunities in all professions. We support and celebrate diversity, have active staff networks groups and are always looking at what more we can do to support our staff.
Whether you’re taking the first exciting steps in your career, itching for a new challenge or searching for a better place to raise a family, Lincolnshire has a range of rewarding health and social care careers in a county that’s friendly, fascinating, affordable and brimming with everything you need to live a happy life.Visit beinlincolnshire.com to find out more.
Detailed job description and main responsibilities
Please view the attached Job Description and Person Specification documents for complete details regarding this post.
When completing your application, please demonstrate how you meet the role criteria.
We can also offer you many staff benefits to help support you which include:
- Early access to Psychological Therapies and Physiotherapy
- Competitive annual leave allowance
- Car leasing scheme
- NHS pension scheme
- Free eye tests
- Money saving options through our salary sacrifice scheme
- Discounts on major high street retailers and restaurants
Person specification
Qualifications
Essential criteria- Good standard of education, including English
- NVQ level 2 or equivalent Qualification and or experience
Experience
Essential criteria- General office experience
- Competent use of Microsoft Word and Excel
- Letter formatting and typing letters
- Data inputting
- Outlook and diary management
- Customer service
- Photocopying
- Microsoft Power point and Publisher
- Managing other people’s diaries
- Reception
- Managing Office Post
- Use of clinical systems particularly Rio
- Petty cash and office finance
Skills
Essential criteria- Microsoft Office including Word and Excel
- Typing to a good standard
- General office skills inc. Letter formatting
- Excellent communication skills
- Dealing with difficult conversations and maintaining a professional telephone manner
- Ability to work in a team and take direction from multiple sources
- Ability to manage own time
- Customer service skills
- Use of telephone switchboard
- Big Hand Dictation
- Clinical system skills