Administration Team Leader | University College London Hospitals NHS Foundation Trust

The Administration Team Leader role is based in the Dementia Research Centre, at The National Hospital for Neurology & Neurosurgery, London and will manage the administration team supporting the Cognitive Disorders Service.

The Administration Team Leader will apply expert knowledge of patient pathway and administrative procedures to provide supervision and leadership in the delivery of a high quality, effective, and efficient service for both the multidisciplinary team and patients, with a focus on delivering a positive patient experience, and excellent customer service.

If you are interested in applying for this post please use the links below to access the full job description, person specification and apply online.

The post holder will:

• Provide an efficient and effective administrative service to a multidisciplinary team, acting as a source of expert advice and support for trouble shooting non-routine matters or resolving initial complaints.
• Responsible for monitoring waiting lists and capacity within a service, proactively acting upon issues and working with more senior managers and the clinical team to resolve them, in order to ensure access and quality targets are met for the service
• In addition the post holder will have responsibility for added key results area across (a) team management, and/or (b) service improvement and development, in accordance with the needs of the specialty.

Team management:

1. Supervise and support a team of Administration Coordinators to provide an effective, efficient and high quality administrative service, with a focus on customer service.
2. Responsible for monitoring team performance information, targets and quality measures, and embedding good working practices within the administrative team.

Service Improvement and Development:

1. Contribute to service improvement initiatives and change projects with the overall aim to ensure maximum utilisation of resources and excellent patient experience.
2. Review performance data, trends, and processes, and using analysis and judgement to identify and propose opportunities for development and improvement.

Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
• National Hospital for Neurology and Neurosurgery
• Royal National ENT and Eastman Dental Hospitals
• University College Hospital Grafton Way Building
• Royal London Hospital for Integrated Medicine
• University College Hospital Macmillan Cancer Centre
• The Hospital for Tropical Diseases
• University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological,gastrointestinaland oral disease. It has world class support services including critical care, imaging, nuclearmedicineand pathology.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

For the full Person Specification and more informationregardingthe main responsibilities of this role, please refer to the attached Job Description.

Come and bea part of the best NHS trust in England to work for, according to our staff*

• In the most recentNHS staff surveyUCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the second year in a row.

UCLH top trust to work at in England – for the second yearrunning!University College London Hospitals NHS Foundation Trust.

Further information can be found at https://www.nhsemployers.org/articles/pay-scales-202425

This advert closes on Wednesday 16 Oct 2024