Part Time Vehicle Quality Controller - Corporate Department
Job Advert
Salary: NegotiableLocation: Unit 1 Arlesey Business Park, Mill Lane, Arlesey, Beds, SG15 6RF
Hours: To meet the needs of the business
A bit about us:
Established in 1989, Norton Way Group has evolved into a powerhouse in the automotive industry. We have a rich history of growth, development, and a commitment to excellence. We have been a leading automotive group in Letchworth for 35 years. Norton Way is a
subsidiary company of Marubeni Auto Investment (UK) Limited and Marubeni Corporation (Tokyo).
We've cultivated a culture of innovation, service, and dedication to our customers.
Norton Way Group spans 7 sites across Hertfordshire, Bedfordshire, and West London. As a multi-franchise business, we represent adiverse range of leading automotive brands, including Honda, Kia, Nissan, Mazda and Peugeot, and an award-winning corporate
department.
Our success is a testament to the efforts of our dedicated teams, now numbering over 400 staff. Together, we drive success, celebrate achievements, and foster a dynamic work environment where every team member plays a crucial role.
What you will be doing:
- Inspect all vehicles and comebacks for condition and specification, reporting on any discrepancies or issues
- Formulate and maintain quality control objectives, by conducting periodic spot checks of jobs for thoroughness and quality
- Analyse data and product specifications in line with franchise and dealership standards
- Investigate customer complaints with integrity and professionalism. Meet regularly with the team on any recurring problems or
- Monitor job cards, works completed, documentation, correct warranty procedures are in place, and monitor training levels of
technicians
What we need from you:
- Full manual driving licence essential
- Minimum of 2 years’ experience within a similar role
- Competent in calculating figures relating to discounts, quotes and commissions. Collect data for analysis and report on your
- Ability to define problems or issues, resolving them in a practical, professional, time-sensitive manner.
- Always providing excellent customer service
- Able to interpret instructions on technical matters from written or verbal forms
What we are proud of:
We are incredibly thrilled to announce that Norton Way Group has achieved Great Place to Work Certification 2024. Norton WayGroup have achieved this award for the third consecutive year in a row.
In October 2024 we were awarded the respected AutoTrader New Car Retailer of the Year, something we are immensely proud ofachieving.
We are overjoyed to announce yet another Great Place to Work certificate. In September 2024, we were presented with the UK’s BestWorkplace in Retail, Hospitality & Leisure 2024 certificate.
In January 2023, we were awarded Best Place to Work for Well-being, a testament to our dedication to fostering a healthy andsupportive environment.
Furthermore, our achievements include being Highly Commended title at the AM Awards for Leadership and Diversity in May 2023.
Join us on a journey where success is celebrated and built upon a foundation of inclusivity & well-being.