Guest Service Manager - Cambridge
Based in the Holiday Inn Express Cambourne, you will be part of a team of passionate people who know that being the best doesn’t always mean working around the clock.
This a unique opportunity to work across both Front office & Food & Beverage, therefore the ideal candidate will be flexible to work across both area's. To be successful in this role, the ideal candidate will possess at least 2 years experience in either Reception Management or/and F&B Management. To highlight, you will be responsible for:
- Front of House Service: Lead and train front-of-house staff to deliver excellent customer service, ensuring a welcoming atmosphere and prompt, friendly service.
- Reception Work (Opera PMS): Assist with hotel reception duties using Opera Property Management System (PMS), including check-ins, check-outs, and guest queries, ensuring a smooth and seamless guest experience.
- Team Management: Hire, train, and supervise kitchen and service staff, fostering a culture of teamwork and professionalism.
- Cost Control: Monitor budgets, control costs, and ensure profitability within the department while maintaining high service levels.
- Food Safety & Hygiene: Ensure compliance with all food safety regulations, maintaining a clean and safe environment across all food preparation and service areas.
- Kitchen Hygiene: Implement and monitor rigorous cleaning schedules, ensuring that all kitchen equipment and areas meet health and safety standards.
- Food Ordering & Inventory: Manage food orders, stock control, and supplier relationships to ensure timely, cost-effective, and high-quality deliveries.
- Dish Quality: Oversee the preparation and presentation of food, ensuring all dishes meet the high standards expected by our guests.
Qualifications:
- Excellent leadership and team management skills.
- Strong attention to detail with a passion for customer service.
- Exceptional communication and interpersonal skills.
Perks and Benefits:
- Competitive salary
- Career development opportunities within the company
- Employee discounts
Join our team and immerse yourself in a world of unparalleled hospitality and excitement. Be part of an extraordinary journey where you'll shape memories and create experiences that will last a lifetime. Apply now and become a key player in our magnificent hotel's success story!
The Lighthouse Hotel Management is an equal opportunity employer and encourages applications from candidates of all backgrounds.