Customer Service Account Manager

I am working with a client in Wakefield to recruit a Customer Service Account Manager.

• First answer on the Customer Service phone line (Microsoft Teams).
• Dealing with telephone and email enquiries.
• Taking and processing stock orders.
• Sending pre-production samples.
• Approving samples from external suppliers.
• Following up on orders and updating customers accordingly.
• Importing orders and sending smart forms to customers.
• Assisting the Sales department with various projects.
• Sending/emailing order confirmations to customers.
• Liaising with staff in other departments and with external contacts.
• Updating Capsule CRM system with opportunities.
• Establish effective, professional, positive working relationships with colleagues.
• Be responsible for personal health and safety at work.

• Customer focussed.
• Good attention to detail.
• Ability to work under pressure.
• Have proven organisational skills.
• Proven stakeholder management.
• Strong multitasking.
• A solution-based mindset.
• Strong written and verbal communication skills.
• Good computer skills.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

#4655817 - Rebekah Shaw