Caseworker
About Us
Headway East London is a charity supporting people living with brain injury. Working across 13 London boroughs we offer specialist support and services for survivors and their families. We offer therapies, advocacy, family support and community support work alongside our day service: a community venue where people can make the most of their abilities and interests.
About the role
The Casework Service main aim is to ensure that survivors and families have access to the benefits and support they are entitled to. This means working directly with local authorities and statutory organisations, or signposting to relevant partners.
Through our Better Together project at the Royal London Hospital and Queens Hospital Romford we offer early intervention inside the hospital, so that brain injury survivors and their family can access information, emotional support and assistance.
As a Caseworker you will be working closely with people with acquired brain injuries through our Better Together project, in support groups and in one-to-one casework appointments. You will be providing advice, advocacy, support and signposting.
Principle duties and responsibilities- Support people with lived experience of brain injury, families and carers through Casework projects and support groups. This could be in accessing the right benefits, housing issues or gaining the right care moving forward.
- Take part in our Better Together project at the Royal London Hospital and Queens Hospital Romford. We visit each hospital weekly.
- Make appropriate referrals to Headway East London services, and other relevant professionals/services.
- Contribute to events for professionals engaged in working with people with lived experience of brain injury, highlighting the needs of our members and the work we do.
- Help run our Saturday Social (once a month) which provides a safe setting for members to be part of a community space.
- Monitor and document on all work undertaken and update our database constantly and efficiently.
Key Relationships - Internal and External
Operational Staff – Headway East LondonMembers/clients families and carers
External Partners including health and social care providers, litigation professionals and case managers, educational settings and students
Other
Apply the Headway East London values and behaviours to every aspect of the role at all times.Protect and enhance the interests and reputation of Headway East London internally and externally.
Commit to the organisational principles of: coproduction equity, diversity and inclusion sustainability
Headway East London is an Equal Opportunities Employer and we are committed to ensuring that all staff are motivated, skilled and rewarded by their work. We welcome applicants regardless of race, religion or belief, colour, national origin, sex, sexual orientation, disability, age and other protected status as required by law.
We promote and protect human rights; they are the foundation of what we do. We want to be an inclusive place where a diverse mix of talented people want to come and contribute their unique strengths and perspectives. We are focused on equality and believe that all the fascinating characteristics that make us different, make us more able to deliver our life-changing work with passion and creativity.