Desktop Support Analyst
All references should be directed through the Employers HR Department wherever possible to comply with NHS Check Standards. Please ensure that a HR address/email is provided for each referee named.
Job overview
We are looking to fill a Desktop Support Analyst posts within the Desktop Support Team in the Health Informatics Service at Leeds and York Partnership NHS Foundation Trust. This role sits within a small team supporting the desktop and printer infrastructure throughout the Trust.This role will involve preparing and deploying of desktop PC, laptops and tablet devices across the Trust. It involves travelling to Trust sites predominately in Leeds and York and supporting LYPFT staff working at partner premises.
Main duties of the job
The post holder with carry out all tasks as requested by the Desktop Service Manager. These tasks include provision ICT support for the entire trust, including fault diagnosis and resolution, updates and upgrades of hardware and software on desktop and printers.Proactive maintenance of trust devices and supporting services and third part organisations.
Working for our organisation
The Leeds and York Partnership NHS Foundation Trust (LYPFT) is the main provider of Mental Health and Learning Disability services in Leeds. We also provide specialist inpatient services in York and some highly specialised services across the country.As a teaching trust with strong links to local universities, we are a centre of excellence for teaching, research and development.
There are many benefits of working for LYPFT including fantastic employee wellbeing support, 27 - 33 days annual leave, flexible working and remote working arrangements, the NHS Pension Scheme, coaching, support and opportunities for career development and training and education support alongside a range of exclusive discounts and payment schemes including for cars, extra leave days and more NHS Discount Offers.
We also have an incredible bank department, offering variety of roles in nursing, allied health professions, healthcare support worker and administration clerical. Permanent employees are automatically added to bank.
Applicants should be aware that any individual requiring a visa to work in the UK, the Trust provides sponsorship for registered healthcare practitioner roles only (this does not include Healthcare Support Workers). This is an essential requirement, and the Trust is unable to offer you a role if you do not meet Trust requirements for sponsorship and Home Office requirements for a visa.
Detailed job description and main responsibilities- Provides second line support for Trust’s desktop hardware and software
- Provides second line support for Trust’s printing services
- Provides second line support for users using the Trust’s desktop services and desktop and laptop support.
- Works to provide the resolution of issues/problems by analysis of information gathered in conjunction with
- Operational staff
- Infrastructure Support Analysts
- 3^rd party providers
- Other Trust departments as and when necessary.
- Works with all system users/customers using HIS services.
- Helps monitor service desk calls assigned to the Health Informatics Service, making regular updates and ensures the ‘user’ concerned is also kept informed of the calls progress/status.
- Helps ensure operational and Trust reporting needs are achieved by providing training, coaching and practical support to users.
- Helps to ensure all systems documentation internal & external is maintained to the required standards.
- Develops training packages relevant to user’s requirements, including manual handouts & other presentation materials.
- Delivers training to Trust staff. Giving regular support & update sessions where necessary.
- Delivers training & updates to Trust staff when setting up equipment or installing software.
Person specification
Qualifications
Essential criteria- IT Qualification and experience appropriate for the role
Experience
Essential criteria- Technical track record in supporting Desktop Service devices
- Building and imaging knowledge and experience with Windows 10/11
- Experience of software deployment using SCCM and supporting desktop applications
Skills
Essential criteria- Customer focused, excellent support and communication skills
Where candidates are successful at interview, flexible working arrangement requests will be taken into consideration and may be accommodated where the needs of the service allow.
Fixed Term Contracts for existing NHS Employees – temporary contracts for employees of LYPFT, or colleagues joining from another NHS Trust, will be offered on a secondment basis wherever possible. In the event this is not possible, an FTC would be issued and this would require a break in service of two weeks.
The purpose of a temporary is role could be for maternity cover, temporary funding or some other reason. At the end of which the need for the temporary work will cease. Temporary roles can stop, be extended and/or made permanent at any point during the period of work.Should the role become permanent then the post-holder will be informed of the process to be followed to convert the position to a permanent one.
Please note that from 1st July 2018, all new employees are required to subscribe to the DBS Update Service, DBS checks for volunteers remain free of charge.
Patient Safety is a priority at LYPFT with a focus on system-based improvement and creating opportunities for learning. We will ensure compassionate engagement with all those involved in an incident and all incidents are met with a proportionate response.LYPFT is committed to upholding its’ statutory responsibilities in relation to safeguarding adults and children. Please refer to job description for further information.
LYPFT is a member of the Disability Confident scheme and is committed to providing a fully inclusive and accessible recruitment process.
As part of the Trust's commitment to its Gold Standard Armed Forces Covenant status, members of the Armed Forces Community are entitled to a guaranteed interview subject to meeting the role criteria.
We welcome applicants with lived experience of providing unpaid care and/or support to a family member or friend with a disability, health condition, frailty, mental health problem, addiction or other health needs.
Please note that the Trust reserves the right to close the vacancy before the closing date if enough applications are received. It is in the candidate’s best interest to apply as soon as possible. In submitting an application form, you authorise Leeds and York Partnership NHS Foundation Trust to confirm any previous NHS service details via the ESR IAT process should you be appointed to the post.
In applying for a role please ensure that you only declare qualifications that are relevant to the role itself. We reserve the right to check all declared qualifications on an application form, whether they are directly relevant to the role or not.
If you have not received any communication from us within four weeks you are asked to assume that your application has been unsuccessful. If you should have any queries regarding progress with your application form please contact us.
Please note: The Trust does not offer reimbursement of interview expenses.