Customer Service Agent
Swissport International AG Edinburgh
Job Title: Customer Service AgentLocation: Edinburgh AirportSalary: £12.91 per hourContract Type: Full Time, fixed term until 31/10/2026Hours: 37.5 hours per week, between Monday - Sunday (shift work)About the Company:Swissport is an award winning, leading provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to airlines and airports worldwide.About the Role:As a Customer Service Agent with Swissport, you will be an integral part of our commitment to delivering exceptional service to passengers and clients alike.Key Responsibilities:Greet passengers and provide friendly, professional assistance throughout their journey.Assist passengers with check-in procedures, luggage handling, and boarding processes.Handle inquiries and provide accurate information regarding flight schedules, baggage policies, and other relevant details.Ensure compliance with airline and airport regulations, including security and safety protocols.Collaborate with colleagues and stakeholders to maintain efficient and smooth operations.Resolve passenger concerns and complaints in a timely and effective manner, demonstrating empathy and understanding.Perform administrative tasks, including data entry, documentation, and reporting as required.Ensure deployment of the environmental processes and procedures.
Referring to the QHSE Manual.About you:Qualifications:Prior experience in customer service, hospitality, or related fields is advantageous.Excellent communication skills, both verbal and written, with proficiency in English; additional language skills are a plus.Ability to work efficiently in a fast-paced environme
Perth, 32 mi from Edinburgh
communication with global and regional managers, sales teams, and agents.
• Ensure strong two-way communication between customer service and other internal departments.
Quality, Compliance & Company Values
• Support and maintain relevant ISO procedures...
Office Angels, UKLivingston, 14 mi from Edinburgh
Temporary Customer Care Advisor - 3 Month Contract (potential to go on longer) ?
• Livingston - Office Based
• £13.88ph - weekly paid
• 36 hours per week
Got a big personality and a passion for people?
Are you passionate about helping people...
Glasgow, 41 mi from Edinburgh
Join Our Team as a Customer Service Advisor in a growing contact centre!
Are you passionate about providing outstanding customer service? Do you thrive in a fast-paced environment? If so, we have an exciting opportunity for you to join our client's...