Customer Experience Specialist, Vehicle Handover (Full Time) - Manchester
Tesla Manchester
As a Customer Experience Specialist at Tesla, you will be the face of our brand, responsible for guiding customers through a seamless and exceptional collection experience. You will manage key handovers, provide expert product guidance, and support site operations to uphold Tesla’s industry-leading standards.
Your role is critical in shaping the ownership journey by ensuring that every customer receives a smooth and memorable handover experience. You are driven by the mission of Tesla to accelerate the world’s transition to sustainable energy. You are part of a larger sales and delivery team who works closely and flexibly on all tasks.
You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets. Welcome customers and provide an exceptional handover experience. Conduct key handovers, ensuring all documentation is completed. Offer guidance on vehicle features and answer customer queries.
Maintain high vehicle presentation standards at collection sites. Assist in moving vehicles to designated areas. Manage appointment flow to optimise efficiency and reduce wait times. Support Tesla Direct deliveries when required. Coordinate with other members of the Tesla team to provide a seamless and exceptional customer experience.
Always maintain a positive and professional attitude, providing an excellent customer experience that is reflective of Tesla's values. General Duties: Work flexibly to support sales and delivery needs. Accurately track and update customer details in internal systems.
Share best practices across locations. Educate customers on Tesla’s ecosystem and available solutions. Execute administrative duties, including contract completion and finance. Manage additional duties as needed to support business requirements.
Excellent interpersonal skills with a passion for customer service. Strong knowledge of Tesla’s products and the ability to communicate clearly. Proactive mindset with strong problem-solving abilities. Ability to multitask in a fast-paced environment.
Your role is critical in shaping the ownership journey by ensuring that every customer receives a smooth and memorable handover experience. You are driven by the mission of Tesla to accelerate the world’s transition to sustainable energy. You are part of a larger sales and delivery team who works closely and flexibly on all tasks.
You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets. Welcome customers and provide an exceptional handover experience. Conduct key handovers, ensuring all documentation is completed. Offer guidance on vehicle features and answer customer queries.
Maintain high vehicle presentation standards at collection sites. Assist in moving vehicles to designated areas. Manage appointment flow to optimise efficiency and reduce wait times. Support Tesla Direct deliveries when required. Coordinate with other members of the Tesla team to provide a seamless and exceptional customer experience.
Always maintain a positive and professional attitude, providing an excellent customer experience that is reflective of Tesla's values. General Duties: Work flexibly to support sales and delivery needs. Accurately track and update customer details in internal systems.
Share best practices across locations. Educate customers on Tesla’s ecosystem and available solutions. Execute administrative duties, including contract completion and finance. Manage additional duties as needed to support business requirements.
Excellent interpersonal skills with a passion for customer service. Strong knowledge of Tesla’s products and the ability to communicate clearly. Proactive mindset with strong problem-solving abilities. Ability to multitask in a fast-paced environment.
Flexibility to work weekends and evenings. Passion for Tesla’s mission and customer experience. Full UK driving licence held for at least two years with no penalty points.
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and process improvement cycles
The Successful Applicant
• Experience leading a complex / dynamic team within a Contact Centre, Customer Service or CX setting
• Strong analytic approach - turning data into insights
• Proven record in Process / Continuous...