Receptionist - Civil Service - ref. e74906703

Receptionist - National Probation Service

Hours: 37 hours a week (Monday - Friday)

A Little Bit About Us:

Brook Street have grown into one of the UK's leading recruitment agencies − matching thousands of people with meaningful job opportunities at more than 4,500 companies every year. Delivering a quality service to suit the needs of clients and candidates alike was important to our founder Margery Hurst and it remains important to us today.

Recruitment is about so much more than just filling job vacancies. It's about giving people the chance to unleash their full potential, through their perfect new role.

About the Client:

The Probation Service is a statutory criminal justice service that supervises high-risk offenders released into the community.

What Will Be Your Day to Day Responsibilities?

Within the role of receptionist, you will take on varying duties which will include but not be limited to:

• Act as the first point of contact for people on probation and visitors, delivering a professional greeting in person, via telephone, and email.
• Manage visitor processes including logging arrival/departure times, notifying staff, and issuing visitor passes and security fobs.
• Handle all reception-based enquiries efficiently and with a customer-focused approach.
• Oversee building logistics, including managing mail, ordering PPE and office supplies, receiving deliveries, and organising bookings for rooms, hot desks, and parking.
• Support meetings and events by setting up rooms, managing equipment, and registering attendees as required.
• Administer bus fares, travel warrants, and petty cash, including transporting funds between sites.
• Ensure building safety and security by performing tasks like fire alarm and panic button tests, monitoring CCTV, and acting as a Fire Warden or First Aider when necessary.
• Report building faults, maintain logs of repairs, and escalate urgent maintenance issues to appropriate channels.
• Respond to and defuse potentially volatile situations, recognising when to involve management or external security, and taking appropriate actions for safeguarding or risk concerns.
• Cover late-night reporting shifts (up to 9pm) approximately once every 3-4 weeks (Monday - Thursday).

What's in this for you?

Working as a receptionist in the National Probation Service offers a unique opportunity to contribute to the criminal justice system by providing vital administrative support. Receptionists play a crucial role in managing the front desk, greeting visitors, and directing inquiries, which helps ensure the smooth operation of the organisation.

This position allows individuals to develop strong communication and organisational skills while engaging with a diverse range of people, including probation officers, clients, and stakeholders. Additionally, working in this capacity provides a sense of fulfilment by being part of a team dedicated to promoting rehabilitation and public safety within the community.

Diversity in the workplace:

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.