Weekend Customer Service Advisor
Working as part of a small team, as well as individually, you will be answering customer enquiries and processing accommodation bookings. Any issues that arise at holiday cottages or with guests or cottage owners shall be resolved smoothly. Elements of property maintenance, writing blogs and other projects may be included.
Established in 2001, Islands & Highlands Cottages are a small holiday letting agency based in Portree advertising and managing holiday accommodation as well as residential tenancies throughout Skye and Lochalsh. We are currently seeking additional team members to join us to provide weekend support and assistance to our holiday cottage owners and guests throughout the year.
The successful applicants will be working as part of a small team, as well as individually, at Islands & Highlands Cottages’ office, Bridge Road, Portree. Customer enquiries and accommodation bookings will be processed correctly. Any issues that arise at holiday cottages or with guests or cottage owners shall be resolved smoothly.Customer service is the overall responsibility of all members of staff at Islands & Highlands Cottages.
In addition, there is an element of marketing in the role. You will also be expected to create interesting and informative newsletters and blogs for both holiday cottage owners and guests to maintain good relations with them. With the creation of a new website for Islands & Highlands Cottages, there will be an opportunity to create new website pages relating to activities, wildlife and scenic spots on Skye, Lochalsh and Raasay.This will involve contacting other local businesses to see if they wish to have an advert with ourselves.
There will also be an element of property maintenance in the role. Not only assisting in arranging for contractors to make repairs. But also with future projects that are in their infancy.
These are primarily part-time positions on a permanent contract with a probationary period of 3 months. The successful candidates are expected to work between 12 – 35 hours per week. There is some flexibility for hours and days worked but weekends must be included in the regular days worked.
Our office is open from 9am – 5pm, Monday to Friday all year. It is also officially open on Saturday’s from May to August. This summer we were also open on Sunday’s and it worked well. However, the opening hours can be tailored to suit the successful candidates and there can be a little flexibility for working from home.
In addition to the above regular hours, there may be an opportunity for overtime, either by covering other member of staff’s hours or due to the current workload. These will be paid at a standard hourly rate in line with your salary at that time.