Service Advisor Apprentice - BMW

Harwoods is looking for a Service Advisor Apprentice.

Your role

We are currently recruiting for an Aftersales Service Advisor Apprentice for. The successful applicant will have the opportunity to work with one of the world's most prestigious and technologically advanced car manufacturers.

Job description

We are currently recruiting for an Aftersales Service Advisor Apprentice.

The successful applicant will have the opportunity to work with one of the world's most prestigious and technologically advanced car manufacturers. There are very few Customer Service Apprenticeships in the motor industry and the BMW programme is regarded as being the leader in delivering the ultimate customer experience.

This combined with excellent organisational and communication skills will enable you to deliver outstanding customer service, representing the high standards and reputation of the BMW/MINI brand.

Service Advisor specific duties include:

• Working face-to-face with customers within the Retailer
• Handling calls to the Retailer, including booking and scheduling vehicle services and repairs
• Estimating time and costs associated with vehicle services and repairs
• Handling and responding to customer complaints
• Being involved with interpreting initial customer concerns and liaising with the vehicle technicians
• Liaising with customers and keeping them updated of any additional work that may be required
• Tracking customer vehicles through the workshop during service and repair
• Advising customers on how to solve problems with their vehicles

A BMW representative will also visit on a 12 weekly basis to set performance targets and ensure any development needs are being met.

Requirements and prospects

• None
• Full training will be provided

Personal qualities

Successful applicants must demonstrate the following:

• An enthusiasm for excellent customer service
• An interest in the automotive industry
• To have good communication and organisational skills
• To be honest and trustworthy with a willingness to learn
• To have a positive attitude and work ethic, with high level of professionalism to represent the BMW/MINI brand
• To be able to work effectively as part of a team in a busy service department, as well as having the capability to follow instructions and work individually

Desired qualifications

Applicants are required to have, or predicted to obtain, GCSE Grade A*-C / 9-4 or Functional Skills Level 2 (or equivalent) in the following subjects:

• English
• maths
• One other subject

Future prospects

On successful completion of the apprenticeship, you will be a qualified Service Advisor. You will also gain a Level 2 Customer Service Practitioner. Following this, there are various opportunities for progression within the Retailer.

Things to consider

Successful applicants must be prepared to travel to the BMW Group Academy in Berkshire to complete their apprenticeship training. Training is completed in one-week blocks approximately once every two months. All training costs are covered by the BMW Retailer (travel, accommodation and food).

While the programme will focus around customer service skills, also embedded within the seven weeks training will include the current certification training courses for the Service Advisor role. Additional technical and product awareness training will also be included.

Qualifications to be achieved:

• Level 2 Customer Service Practitioner
• Service Advisor Certification
• ERR (Employee Rights & Responsibilities) Workbook

Training provider

INSPIRO LEARNING LIMITED

Applications for this apprenticeship are being processed by BMW Group Academy