Customer Service Advisor

About Our Client

Our client is a large organisation within the business services industry. Known for its robust customer service department, they maintain a strong presence in Ashford, England, and are recognised for their steadfast commitment to excellence.

• Provide exceptional customer service via phone and email.
• Resolve client issues promptly and accurately.
• Maintain a thorough understanding of the company's products and services.
• Document customer interactions and transactions, recording details of inquiries, complaints, and comments.
• Liaise with other departments to resolve more complex customer complaints or inquiries.
• Contribute to the development of new procedures and processes to improve customer service delivery.

The Successful Applicant

A successful Customer Service Advisor should have:

• Prior experience in a customer service advisor role, preferably within the business services industry.
• Exceptional communication skills, both written and verbal.
• Strong problem-solving capabilities and a customer-focused approach.
• Proficiency in using computer software and online tools.

• The opportunity to work in a hybrid working environment that balances office life and working remotely.
• Generous holiday leave
• Competitive salary