Customer Services Advisor - Complaints and Information Governance Officer (PO1)
Customer Services Advisor - Complaints and Information Governance Officer (PO1)
Description
We are seeking a dedicated and detail-oriented Customer Services Advisor - Complaints and Information Governance Officer (PO1) to join our team. In this pivotal role, you will act as the frontline resource for managing and resolving customer complaints while ensuring compliance with information governance protocols.You will utilize your strong communication skills to interact with customers effectively, providing them with accurate information and ensuring their concerns are addressed in a timely manner. As a key member of our customer service department, you will be responsible for analyzing complaints, identifying trends, and recommending process improvements.
Our ideal candidate possesses a thorough understanding of complaint-handling procedures, data protection regulations, and the importance of maintaining confidentiality. You will work closely with various teams to ensure that customer feedback is incorporated into our service delivery framework, promoting a culture of continuous improvement and excellence in service.
If you are passionate about providing exceptional customer service, committed to upholding information governance standards, and enjoy problem-solving in a fast-paced environment, we would love to hear from you and discuss how your skills can contribute to our mission of delivering outstanding service and care to our clients and stakeholders.
ResponsibilitiesManage and resolve customer complaints effectively and efficiently.
Ensure compliance with information governance policies and data protection regulations.
Analyze customer feedback and compile reports on complaint trends.
Coordinate with internal departments to implement solutions based on customer feedback.
Develop and update complaint-handling procedures and documentation.
Provide training to staff on effective complaint resolution and information governance practices.
Act as a liaison between customers and the organization to ensure a positive experience.
RequirementsProven experience in customer service or complaint resolution roles.
Strong understanding of information governance and data protection principles.
Excellent verbal and written communication skills.
Ability to analyze data and identify trends in customer feedback.
Strong problem-solving skills and attention to detail.
Proficient in using customer service software and databases.
Ability to work in a fast-paced environment while managing multiple priorities.
Hours Per Week: 35.00
Start Time: 09:00End Time: 17:00
Pay Per Hour: £22.62
Location: Islington, North London
Should you wish to apply for this job opportunity, please send an up to date CV.
Disclaimer: This job opportunity is for job applicants) who reside, in the UK.