Internal Sales Advisor
Monarch is a leading distributor of water softeners in the UK, with a strong focus on delivering exceptional customer service and high-quality products.
We are currently looking for an enthusiastic and motivated Internal Sales Advisor to join our team.
In this role, you will be responsible for assisting customers with their sales inquiries, providing product information, and offering solutions to their water softener needs. You will also play a key role in generating new sales leads and nurturing existing customer relationships.
If you have a passion for sales, excellent communication skills, and a customer-focused mindset, we would love to hear from you.
Responsibilities:
- Assist customers with their sales inquiries via phone, email, and online chat.
- Provide information about our products and services to customers and explain their benefits.
- Identify customer needs and offer suitable water softener solutions.
- Generate and qualify leads for the sales team.
- Nurture relationships with existing customers to maximize sales opportunities.
- Work closely with the sales team to achieve sales targets and objectives.
- Maintain accurate records of customer interactions and sales activities.
- Stay up-to-date with product knowledge and industry trends.
- Deliver exceptional customer service at all times.
Requirements
Requirements:
- Proven work experience in sales, preferably in a customer service role.
- Strong communication and interpersonal skills.
- Excellent problem-solving abilities.
- Ability to understand customer needs and recommend suitable solutions.
- Self-motivated and target-driven.
- Ability to work well in a team.
- Knowledge of water softeners or plumbing industry is a plus.
- Proficient in using CRM software.
- Positive attitude and willingness to learn.
- Ability to multitask and prioritize tasks effectively.
If you are passionate about sales and providing exceptional customer service, we would love to hear from you.
Benefits- 25 days annual leave + bank holidays
- Full training and continuous support with your team
- There’s onsite parking
- Cycle to Work scheme available
- A market leading company pension
- Life insurance
- Employee rewards and discounts
- Option to join Health Care Cash Plan
- 24/7 365-day access to Employee Assistance Programme through Health Assured
- Access to on-going learning and development with our online learning platform