Visitor Experience Assistant (Café), Gosport Museum and Art Gallery
Level: 4ASalary: £12.00 per hour (£23,088 annually)
Location: Gosport Museum and Art Gallery, Gosport
Hours: 37 hours per week
Type of Contract: Permanent
Referral Category: Category A
Job Description: VEA Gosport Museum and Art Gallery
Can you make sure each of our visitors receive a fantastic experience in this unique cultural venue?
As a Visitor Experience Assistant (VEA), you’ll be an essential part of our venue operations with a focus on our café. You’ll be delivering fantastic customer service through our venue café covering light refreshments across both day-to-day offerings and our evening music events.You’ll be the main point of contact for our visitors throughout their time in our venues.
You will be responsible for upholding the highest front of house standards, providing leadership and direction to our volunteers as well as consistently providing excellent customer service and ensuring our venues are presented in their best possible light.
A bit about you:You will be a confident verbal communicator; you’ll excel at making others feel welcome and valued. You’ll be comfortable handling all aspects of our café operation as well as getting stuck into other aspects of the visitor experience when needed.
A keen eye for detail and a drive to give fantastic customer service is key as well as the ability to motivate, drive and guide others. You’ll be a supportive team player, always willing to jump in and lend a hand, but also happy to work on your own initiative when necessary taking charge of our café operation with support from the venue team and general manager.
You’ll often be working autonomously so drive and passion will be key.
Who we are:At Hampshire Cultural Trust we have a vision to create inspirational culture experiences that enrich and transform lives. We manage and support 20+ attractions and deliver county-wide outreach programmes that bring great culture to local communities.
We also deliver a diverse range of wider social impact initiatives targeted at those who are most vulnerable or disadvantaged and who would not usually have access to arts and culture.
We promote equity, inclusion and diversity and a culture that actively values difference. We recognise that people from different backgrounds and experiences can enhance the way we perform and work and we encourage and support the physical and mental health and wellbeing of all our staff.We are inclusive, valuing, and respectful of diversity, developing the ability to recruit and retain a diverse workforce that reflects the communities we serve. Therefore, we are committed to implementing reasonable adjustments for candidates with disabilities in our recruitment process and in employment.
The benefits of working for us: 25 days annual leave + bank holidays (pro-rated for part time working)
- 5% Employer pension contributions
Enhanced occupational sick pay
Industry leading Employee Assistance Programme
Access to same day GP appointments for employees and their immediate family
Life assurance scheme (x3 annual salary)
Interest-free Season ticket loans and travel loans from first day of employment
Charity Worker Discounts Scheme (savings on retail, leisure, groceries, travel etc.)
Access to free eye tests and vouchers towards glasses for VDU use
Free flu vaccination vouchers
Cycle to Work Scheme
Health Cash Plan (cashback on dental, optical, medical for monthly subscription cost)
Opportunities to learn, develop and progress
Free tea and coffee
Team Card - Free access to venues for friends and family, and discounts across café and retail.
We will be running a dynamic recruitment process so we would encourage candidates to submit an application as soon as possible as we may be interviewing candidates before the closing date. To apply please fill in the application form with an up-to-date CV.We do not require covering letters for this position however would be grateful to receive context to your application.
Closing date for applications: 09.03.2025Proposed Interview date: W/C 17.03.2025
To find out more about us visit our website www.hampshireculture.org.uk and https://careers.hampshireculturaltrust.org.uk/If you have any queries relating to the recruitment process, please call our enquiries line or email people@hampshireculturaltrust.org.uk