Internal Account Manager
Salary: £24K, OTE c £30k after 1st year
Hours: 8.30am-5.30pm Mon-Fri office based
Benefits:
Free parkingFull training
Pension contribution of 5% within a personal company pension plan.
Sick pay (5 days paid then SSP)
Holiday pay – 20 days + 1 extra day per year for a full year served. Bank holidays are included on top of this as normal. Holiday up to 25 days.Access to company share saving scheme.
Life insurance – 1 year’s salary for death in service
Is your background in Catering, Hospitality or retail? Are you looking for a new career path where you can utilise your industry experience – working only Monday to Friday 8.30 til 5.30pm? NO EVENINGS OR WEEKENDS!
This is the perfect chance for a passionate professional looking for a Customer Services or Account Manager position where you can deliver exceptional service to luxury high-end clients within the catering & hospitality sectors.
This role will see the successful candidate working in a team of both internal account managers and a dedicated field sales rep, supporting a large portfolio of allocated accounts. (approx. 200). Your role will be to manage your accounts, take orders and manage the customer's expectations in a professional and efficient manner.You will work very closely with a field Sales Executive to service your accounts and up-sell opportunities, whilst building long standing relationships.
This is a very busy role that requires experience of multi-tasking, juggling many balls at once, have an excellent memory and be confident across the MS Office suite (Word, Excel, Outlook).
Job Description
Duties and Responsibilities:
Managing a portfolio of existing client accounts.Answering incoming calls from clients and providing assistance.
Logging calls on the CRM system.
Building relationships with clients.
Receive and process orders.
Dealing with the warehouse and organising deliveries.
Working to targets.
Upselling to existing clients.
Work very closely with a Field Sales Executive to manage your accounts.
Experience and Knowledge:
Previous experience within a customer service/ account manager position.Confident communicator on the phone.
Ability to work within a fast-paced environment.
Strong attention to detail and organisational skills.
Confident use of Microsoft systems.
Good interpersonal skills.
Be self-motivated.
You should also have good Maths and English (GCSE Grade C and above)
This job would suit candidates with experience in Sales Administration, Customer Service, Order Processor, Account Manager, Hotel Reception or Hospitality.