Healthcare Assistant - Outpatients - NHS

Be part of our BHT family

Buckinghamshire Healthcare NHS Trust (BHT) is an integrated provider of acute hospital and community services for people living in Buckinghamshire and the surrounding area.

We care for over half a million patients every year:

• provide specialist spinal services at our world renowned National Spinal Injuries Centre at Stoke Mandeville Hospital, the birthplace of the Paralympics
• nationally recognised for urology and skin cancer services
• regional specialist centre for burns, plastic surgery, dermatology, stroke and cardiac services
• deliver community services in health centres, schools, patients’ own homes, community hospitals and community hubs.

More than 6,500 people from different nations, cultures and backgrounds work for us.

We would be happy to discuss possible flexible working options. We strive to be a family friendly, inclusive employer.

If you require any assistance in making this application, please contact [email protected] or phone 01494 734868.

We pride ourselves in being a great place to work – and invite you to join our BHT family.

Job overview

We have a Band 2 Healthcare Assistant position in our busy and thriving Outpatients department working across both High Wycombe and Amersham Hospital, as part of Buckinghamshire Healthcare NHS Trust.

• Ensure clinics are prepared and ready in good time, to ensure an efficient professional service can be provided.
• Communicate with patients and their visitors in order to promote their comfort and well-being
• Communication with other members of the organisation and respond appropriately
• Perform basic observations, BP, pulse, height, weight, urinalysis, peak flow, blood glucose monitoring, reporting and recording results accurately.
• Assist with collection of specimens for laboratory analysis and or collect specimens as directed, forwarding to correct location.
• Act as a chaperone when required to protect the interests of patients and colleagues, and preserve the patient’s privacy and dignity.
• Act as a patient advocate.
• Manage own workload and prioritise own actions in the work place.
• Staff are able and expected to work across multiple specialties, so that all areas can be covered if the regular nurses are absent e.g. Annual leave/sickness.
• Assist with manual handling and transferring of patients complying with the Trust Moving and Handling policy
• Report Accidents/incidents to nurse in charge and complete appropriate Trust forms.
• Direct patients to other Wards/Departments as required

This is a cross site working role between both High Wycombe and Amersham hospital

Working for our organisation

Listen to why colleagues think we’re a great place to work! https://youtu.be/WI5TbW46-EU

What does Buckinghamshire Healthcare NHS Trust offer you?

As part of our BHT family, you’ll benefit from learning and development opportunities to support your career progression.

We offer flexible and agile working opportunities, alongside your NHS benefits of generous annual leave entitlement, pension and access to NHS discount schemes.

We provide a range of health and wellbeing services to promote a healthy, happy workforce.

Why work for us?

We’re committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.

As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.

Greater diversity within our BHT family improves positive outcomes for the people and communities we serve.

A keen supporter of the Armed Forces Community who know the value of employing a service leaver/veteran and their families.

What do we stand for?

Our vision is to provide outstanding care, support healthy communities and be a great place to work.

Our mission is to provide personal and compassionate care every time.

Our CARE values are collaborate, aspire, respect and enable.

Detailed job description and main responsibilities

For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.

If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.

If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on [email protected] quoting the vacancy reference number.

Person specification

EDUCATION, QUALIFICATIONS

• Level 2 or Level 3 (NVQ) in health and Social Care or equivalent relevant experience
• Willing to work towards Level 2 functional skills (Math & English)
• Care Certificate/working towards

EXPERIENCE

• Experience of working with people, ideally in a front-line customer service role.

• Experience of providing person centred care.

SKILLS

• An understanding of the importance of patient confidentially and privacy.
• Demonstrates a caring, compassionate and empathetic approach to patient’s and colleagues, whilst having a professional approach.
• Recognise how patients and colleagues need to be treated with dignity and respect and can demonstrate these behaviours in their daily work.
• Good verbal and written English communication skills.
• The ability to respond with kindness and humanity to patients.
• A flexible and adaptable approach with the aptitude to work in a busy hospital healthcare setting.
• Willingness to undertake the mentorship of new Nursing Assistants after 12 months in post.
• Basic knowledge of health and safety with an awareness of the importance of following Trust policies and procedures.
• An appreciation of equality, diversity and inclusion and how this influences how care is provided to patients.
• A willingness to provide the highest standards of patient care including personal care.
• Ability to work as part of a team
• Good understanding of care needs relevant to patient’s in a hospital setting to include: Eating and drinking, Dignity and respect, Communication/conflict resolution, Handwashing and infection control, Hygiene needs, Safeguarding
• Understands the limit and scope of their job role and the need to only do tasks they are trained to do.
• Knows when to escalate to a registered nurse when the situation is beyond their scope of practice.

BEHAVIOURS & VALUES

• Flexibility in shift/working patterns to meet the needs of the service.
• Works effectively as a team.
• Is of good health and good character
• Willing to accept additional responsibilities as delegated by senior staff.
• Always acts with honesty and integrity.
• Professional approach.
• Displays BHT Values

PPE requirements: Buckinghamshire Healthcare NHS Trust requires all colleagues to wear appropriate personal protective equipment (PPE) in accordance with our infection prevention and control procedures.

COVID-19 and Flu vaccinations remain the best way to protect yourself, your family, your colleagues and of course our patients from the viruses when working in our healthcare settings. We encourage our staff to be vaccinated when recommended.

If you are successful at interview, we will require you to complete a Covid-19 risk assessment document.

Application deadline: This post will close on the closing date stated at midnight. If we receive a large number of applications or there is a change in circumstance, we may be required to close a job before to the closing date.

Application information: If you are offered a job, information will be transferred into the national NHS Electronic Staff Records system.

Shortlisting: The monitoring and safeguarding sections are not made visible to the shortlisting panel. The safeguarding section may be made visible to the interview panel, dependent on the role being recruited into.

Smoking: All Trust sites are NO SMOKING. Smoking in all areas of the buildings and premises is prohibited.