Deputy Customer Operations Manager - Chat Stars
Reporting into the Customer Operations Manager - Live Bingo & Chat Stars, you will work as part of a dynamic customer operations team responsible for the delivery of the live bingo operation for our Omni-channel business for online and our retail clubs.
As Deputy Manager you’ll play a key part in making sure there is consistent delivery of the Buzz Bingo Brand Values, Live Bingo Standards and expectations, and a culture of exceptional customer service.
Your knowledge and experience- Previous experience of managing a team in a face-to-face customer service role, ideally within a bingo, leisure, hospitality, or retail environment
- Previous experience of working within a gaming environment
- Evidence of being able to create, manage and drive new Initiatives through others.
- Has presence and impact within groups.
- Self-aware and welcomes constructive feedback.
- Committed to your own and other's development.
- Ability to multi-task and effectively operate in a dynamic, constantly evolving environment.
- A track record of delivering high levels of customer service & KPI delivery.
- Strong customer focus with service values & team principles.
- Brings business awareness to decision making.
- Understanding of KPI's that may affect the commerciality of the business.
- A relentless focus upon customer service standards with strong attention to detail
Hit the Jackpot with Our Benefits
In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We’ll help you build your skills and career as you work with us in a business that never stands still. That means you’ll have access to:
- Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
- Thrive App – for your mental wellbeing approved by the NHS
- My Eva – an online financial expert to help with any money-related matters
- Buzz Brights Apprenticeships including – Customer Service Level 3
- Buzz Learning, our digital learning platform with access to 100s of online courses
- In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
- Access to Trained Mental Health Advocates for advice on your mental wellbeing
- Staff discount 50% off bingo tickets, food & soft drinks
- Refer a Friend Scheme
- Pension Scheme
Your skills:
- Ability to work in a dynamic and agile way and deliver on deadlines
- A keen eye on attention to detail when delivering outputs of work
- Strong communication skills, written, spoken and visual for our internal teams and customer user experience
- Not afraid to explore out of the box thinking to deliver a better customer user experience
- Able to adapt quickly to changing demands.
- An enthusiastic self-starter who identifies opportunities
For more onformation please see attached job description and apply today!
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