Customer Service Assistant - London

About Our Client

A world-renowned University based in the heart of London.

Job Description

Key responsibilities include:

• Be the first port of call for visitors and callers to Housing Services and to deal with them in a friendly and efficient manner ensuring that enquiries are dealt with promptly and professionally, directing complex enquiries as appropriate.
• Provide basic information about housing issues to current and prospective students, signposting or booking appointments as needed.
• Provide guidance to current and potential users of the Property Platform, and to process student and landlord registrations.
• Assist in maintaining the office calendar, booking advice appointments for students and staff members, and confirming appointments in advance, to ensure that the Advisors' time is used efficiently.

The Successful Applicant

Person specification:

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• A customer-focused approach and a genuine desire to help others.
• The ability to work well in a team and adapt to a fast-paced environment.

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• A customer-focused approach and a genuine desire to help others.
• The ability to work well in a team and adapt to a fast-paced environment.