Leasehold Officer

Job Advert

detail-oriented Leasehold Officer to join our team.

advice to residents, staff, and external agencies.

service delivery. If you’re enthusiastic, proactive, and passionate about making a difference, we’d love to hear from you.

Responsibilities:

• Deal promptly with customer enquiries and requests for information.
• Administer the efficient processing of RTB/RTA sales applications up to completion stage, including calculation of discount

• Process Buyback requests (RTB and RTA) and liaise with the relevant teams within Torus.
• Be responsible for dealing with all aspects of leasehold management, acting as the main contact on all aspects of leasehold

• Provide an effective and efficient arrears recovery service for all leaseholders, Shared Owners, Outright Leaseholders,

NISPs, applying to Court - Money Claims Online (MCOL) and Possession Claim Online (PCOL), complying with Pre Action Protocol

• Assess eligibility and qualifying applicants (Rent to Buy and shared ownership), following an assessment, ensuring the

• Provide a comprehensive and professional management service for Rent to Buy tenants including property viewings, sign up,

administering deposits, collection of advance rental payments, checking inventories, service and enforcing Section 21s, marketing of properties, referencing, affordability checks, tenancy management, and all other related matters. Administer any

• Provide a comprehensive and professional property management service for Shared Owners including property viewings, setting up

• Manage the processing of Re-Sales and Staircasing applications, scheme inspections, including liaising with the customer

• Ensure that any void properties (Rent to Buy) are inspected for repairs, properly secured, and that they are handed over from

• Be a key player and represent the Leasehold Team at new build site meetings to ensure potential management issues are taken

• Achieve agreed targets from handover of properties to letting for Rent to Buy properties.
• Liaise with relevant teams in respect of defect reporting on new build schemes.
• Attend the First Tier Tribunal as required in order to provide information and supporting evidence in the event of a

• Liaise with colleagues in the relevant teams for major works and long term qualifying agreements undertaking statutory

• Following completion of major works and long term qualifying agreements, ensure that the correct service charge has been

• Work with the Torus Finance Team to ensure that statutory requirements are met and that leaseholders receive accurate annual

• Liaise with Managing Agents in regard to estate fees, Ground Rent demands, management issues, etc.
• Process applications requiring consent under the lease, responding within set timescales and raising administration charges

• Act on any breaches of leases which require enforcement action and ensure that leaseholders are aware of their responsibilities

• Undertake training and attend meetings as required and directed by line manager. Provide comprehensive assistance in all areas

• Operate any locally based computer systems, relating to the work of the team, and have good experience and knowledge of the

• Attend best practice forums as required.
• Undertake any additional duties that are reasonably commensurate with this post.

Skills & Experience:

• Proven experience in leasehold management
• Proficient in using housing-related IT systems
• Demonstrated experience in arrears management and debt recovery
• Strong numerical and analytical skills
• In-depth knowledge of Right to Buy and Right to Acquire processes
• Exceptional organisational and time management skills
• Track record of meeting performance targets
• Capable of working independently, prioritising tasks to meet deadlines
• Collaborative team player with excellent interpersonal skills
• Experienced in engaging with the public in a professional manner
• Holder of a valid, clean driving licence

Interview Process:

• Candidates will undergo in-person interviews, consisting of a competency-based interview.

Additional Information:

Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed:

• Right to work verification
• Qualification certificate check
• 2x Completed references
• OH Health Questionnaire – Fit For Work
• DBS check (if required for role)

Please note, we reserve the right to close this advert early if we receive a sufficient number of applications.